FINAL UPDATE: SFPD activity @ Mission/9th now cleared. The 14 Mission & 14R Mission Rapid coaches have resumed regu (More: 12 in last 48 hours)

The Taxi Customer Services Window is open for limited services beginning September 17, 2020 by appointment only.

Effective Date
Thursday, September 17, 2020 - 9:00am


  • Customers will be allowed up to the Taxi Customer Service Window on the 7th floor of 1 South Van Ness BY APPOINTMENT ONLY.
  • You must contact or 415.646.4621 to make an appointment.
  • You will not be allowed into the building without an appointment.
  • NEW TAXI DRIVERS – Complete the Online Training to become a Taxi Driver before attending your appointment.

Before Arriving at 1 South Van Ness – COVID Reminders

  • If you are feeling ill, you may not come to the Taxi Customer Service Window; you must reschedule your appointment.
  • Face coverings over the nose and mouth are required
  • Physical distancing is required. Follow floor markings while you are waiting in order to maintain distance.
  • Please wash or sanitize your hands before and after your visit to the SFMTA.

Taxi Services Window Hours

Monday-Friday from 9:00 A.M. – 12:00 P.M. and 1:00 P.M. - 5:00 P.M.

By appointment only

Closed on Federal Holidays

If you have any questions, or to make an appointment, please contact our office at 415.646.4621 or


We look forward to working with you.



Taxi Customer Services Team