Muni Service Equity Strategy

Project Overview

Muni Service Equity Neighborhoods

The Muni Service Equity Strategy builds on the existing Title VI annual monitoring by targeting service and capital improvements to neighborhoods with high concentrations of residents of color, households with low incomes and routes that are most used by people with disabilities. In March 2016, the San Francisco Municipal Transportation Agency (SFMTA) completed its first bi-annual Muni Service Equity Strategy Report for FY 2016-17 and FY 2017-18.

The project team is now gearing up to develop the 2018 Equity Strategy with a major focus on community involvement.

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Project Details

The Muni Service Equity Strategy focuses on improving transit performance in San Francisco neighborhoods with high percentages of households with low incomes and people of color. The neighborhoods were selected based on the percentage of households with low incomes, private vehicle ownership and race and ethnicity demographics. SFMTA staff also identified routes heavily used by seniors and people with disabilities as part of the analysis.

The Equity Strategy was developed with the help of a working group comprised of the following community-based organizations: the Council of Community Housing Organizations (CCHO), Senior & Disability Action, Urban Habitat, Transit Riders Union, Chinatown Community Development Center and Tenderloin Neighborhood Development Corporation. The group evaluated Muni service on-time performance, crowding and travel time throughout the day.

Going forward, the Equity Strategy will be presented to the SFMTA Board of Directors before the development of the two-year capital and operating budget and will inform the budget process to the extent that resources are available. 

Note: The Oceanview-Ingleside neighborhood was recently added as an Equity Strategy neighborhood based on stakeholder feedback and the neighborhood’s demographic diversity. Investment strategies will also be included in the FY 2019-2020 report.

 Purpose

The Muni Equity Strategy aims to identify and address high priority transit needs in neighborhoods that rely on transit service the most with tangible solutions that can be implemented quickly and deliver measurable improvements.

As a result, SFMTA staff developed preliminary key needs based on system data such as crowding and on-time performance. 

Palou

Identifying Routes used by Seniors and people with Disabilities

SFMTA staff identified routes heavily used by seniors and people with disabilities by reviewing boarding data from Senior and Regional Transit Connection (RTC) Clipper Cards. Staff then noted the top 15 routes with both the highest number of Clipper Card boardings and the highest percentage of Clipper Card boardings as a percentage of total daily ridership. An analysis was also conducted using the comments marked as "ADA" complaints from San Francisco's non-emergency service provider, 311, in order to narrow down the lines that had high ridership.

The identified transit lines that are heavily used by seniors and people with disabilites consist of:

Citywide Accessibility

Bayview

Chinatown

Excelsior/Outer Mission

Inner Mission

Tenderloin/SoMa

Visitacion Valley

Western Addition

8 Bayshore

19 Polk

1 California

8/8AX/8BX Bayshore

9 San Bruno

12 Folsom

8/8AX/8BX Bayshore

5 Fulton

9 San Bruno

23 Monterey

8/8AX/8BX Bayshore

14 Mission

12 Folsom

14 Mission

9 San Bruno

5R Fulton Rapid

9R San Bruno

29 Sunset

10 Townsend

14R Mission

14 Mission

19 Polk

9R San Bruno

6 Parnassus

14 Mission

24 Divisadero

12 Folsom

14X Mission Express

14R Mission

27 Bryant

56 Rutland

7 Haight/Noriega

14R Mission

44 O’Shaughnessy

30 Stockton

29 Sunset

22 Fillmore

31 Balboa

T Third

7R Haight/Noriega

30 Stockton

54 Felton

45 Union/Stockton

43 Masonic

27 Bryant

38 Geary

90 Owl

21 Hayes

31 Balboa

T Third

91 Owl

49 Van Ness/Mission

33 Stanyan

38R Geary

91 Owl

22 Fillmore

38 Geary

91 Owl

52 Excelsior

48 Quintara

49 Van Ness/Mission

24 Divisadero

38R Geary

91 Owl

49 Van Ness/Mission

47 Van Ness

31Balboa

49 Van Ness/Mission

55 Mission Bay

TRANSIT PERFORMANCE ANALYSIS

SFMTA staff used the following forms of measurement to analyze transit service performance for the identified routes:

  • On-time Performance
  • Service Gaps
  • Crowding
  • Travel Times to/from key destinations
  • Customer satisfaction information

KEY NEEDS AND RECOMMENDED STRATEGIES

Within the first biennial report (produced every two years), two to three key needs were identified for each neighborhood and for routes heavily used by seniors and people with disabilities based on data that revealed under performance compared to other Muni lines. Staff then focused on actionable strategies that could be implemented quickly and would make a significant difference in the quality and reliability of the service.

In a number of cases, the key needs that were identified were already in the process of being addressed through activities such as the Muni Forward program and past analysis that identified service improvements.

Benefits

The Muni Service Equity Strategy will benefit the selected communities, seniors and people with disabilities through the following outcomes:

  • Improve service safety, reliability, and frequency
  • Reduce crowding and delays
  • Enhance connectivity to key destinations
  • Establish a performance baseline for Muni routes serving each neighborhood, which will be monitored annually 

current accomplishments

Since 2015, Muni has implemented multiple improvements in Equity Strategy neighborhoods:

Bayview

  • Increased service frequency on several routes in the Bayview, including: T Third, 24 Divisadero, 29 Sunset and 44 O’Shaughnessy.
  • Introduced Owl (late night/early morning) connections on the 44 O’Shaughnessy
  • Reduced the number of crowded trips from 17% to 1% on the 29 Sunset and 18% to 2% on the 44 O’Shaughnessy.

Chinatown

  • Introduced additional service to the 1 California 
  • Introduced additional 60-foot buses to the 30 Stockton 
  • Increased service to 15 minute all day frequencies for the 10 Townsend and 12 Folsom-Pacific with 7-8 minute service on Pacific Avenue
  • Increased service by 25% for the 8 Bayshore in the AM peak 
  • Provided traffic signal improvements on Stockton and 3rd streets 
  • Increased service frequency for the 8AX Bayshore Express in the AM and PM peak (February 2017)
  • Decreased travel times for 10 Townsend and 12 Folsom-Pacific due to contra-flow lane on Sansome Street

Excelsior-Outer Mission 

  • Introduced traffic signal improvements along the Mission Street corridor, which shortens the time buses spend at red lights
  • Implemented a service increase and schedule adjustment for the 29 Sunset during  AM and PM peak times
  • Increased service and adjusted the schedule for the 14R Mission Rapid, 8 Bayshore, and 43 Masonic 

Inner Mission

  • Restructured the 9/9R San Bruno in order to increase frequency 
  • Installed a new 9R San Bruno bus stop at San Francisco General Hospital
  • Adjusted the 12 Folsom-Pacific route to improve reliability and reduce delays
  • Implemented a service increase on the 14/14R Mission
  • Launched the 55 16th Street route
  • Launched the 48 Quintara-24th Street Owl (late night/early morning) route
  • Completed the Muni Forward Mission Street Project, which included bus stop consolidation and red-carpet transit lanes on Mission Street

Oceanview-Ingleside

  • Increased service frequency on the KT Ingleside/T Third line
  • Implemented additional AM peak service on the 29 Sunset (as of February 2017) 

Tenderloin-SoMa

  • Re-routed the 27 Bryant to 6th Street and adjusted the schedule to accommodate for congestion
  • Adjusted the 31 Balboa schedule and increased PM peak service
  • Implemented all day frequency increases on the 12 Folsom
  • Implemented all day service increases on the 47 Van Ness and 14R Mission Rapid 
  • Extended service on the 14R Mission Rapid to the Daly City BART Station

Visitacion Valley

  • Increased neighborhood service by 15% during the AM and PM peak hours
  • Implemented faster service on the 9/9R San Bruno from Visitacion Valley to San Francisco General Hospital and Market Street
  • Increased service frequency on the 9R San Bruno Rapid
  • Extended service hours on the 8AX Bayshore Express to 10:30 am and the 8BX Bayshore Express to 9:30 am
  • Increased 8AX Bayshore Express AM and PM peak hour service (February 2017)

Western Addition

  • Implemented schedule adjustments on the 5/5R Fulton
  • Expanded service and increased customer capacity (with 60-foot buses) on the 5/5R Fulton 
  • Installed a red-carpet transit lane on Haight Street between Buchanan and Market streets
  • Increased late night service frequency from 30 minutes to 20 minutes for the 6 Haight-Parnassus and 7 Haight-Noriega
  • Increased service for the 22 Fillmore and 24 Divisadero

Funding

The 2017-2018 community outreach component is funded by a Caltrans grant and the San Francisco County Transportation Agency (SFCTA), Proposition K funds.

Next Steps

The next key step is to begin community dialogue to better understand what Equity Neighborhood residents consider key needs. Examples include, are there specific times in the day where it is hard to get around and what locations are challenging to reach by public transit? 

Equity Strategy Timeline

Contacts

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