UPDATE: Delay at Forest HIll has cleared. IB #subwaysvc is resuming. Expect OB service gaps from Embarcadero. (More: 21 in last 24hrs)

Reasonable Modification Requests

Requests for a Reasonable Modification of SFMTA Policies and Procedures

The SFMTA is committed to ensuring full access to our services.

If you believe there is a modification to a SFMTA policy or procedure which will make our system accessible to you, and it can be reasonably made, the SFMTA will make every effort to accommodate your request. 

To request a reasonable modification to a SFMTA policy or procedure, please contact Matthew West, in our Accessible Services Department, at (415) 701-4439, or via email, at matthew.west@sfmta.com.

If we are unable to accommodate your request, we will let you know and also provide you with information, in case you wish to appeal our decision.