Customer rating: Muni communication with riders (Archived Metric)
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Objective |
Objective 4.3: Enhance customer service, public outreach, and engagement |
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Metric |
Customer rating: Muni communication with riders |
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Purpose |
Customer feedback on communication with muni riders aligns with the SFMTA’s commitment towards improving customer service, outreach, and engagement. |
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Definition |
Rating is measured by dividing the number of respondents who rate Muni’s communication with riders as either good or excellent by the total number of responses and is reported system-wide. |
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Methodology |
sum ([number of respondents who rate muni as good or excellent]) ÷ sum ([number of responses]) |
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Target |
Achieve 3% increase per year over FY17 baseline |
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Reporting Frequency |
Annually |
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Contact |
For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
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Notes |
N/A |