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Customer rating: Muni communication with riders

Wednesday, August 1, 2018

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Objective

Objective 4.3: Enhance customer service, public outreach, and engagement

Metric

Customer rating: Muni communication with riders

Purpose

Customer feedback on communication with muni riders aligns with SFMTA commitment towards improving customer service, outreach, and engagement.

Definition

Muni communication with riders is determined by the number of respondents who rate muni as good or excellent by the total number of responses and is reported city-wide.

Methodology

sum ([number of respondents who rate muni as good or excellent]) ÷ sum ([number of responses])

Target

Achieve 3% increase per year over FY17 baseline

Reporting Frequency

Annually

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

N/A