Muni employee commendations
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Objective |
Objective 4.3: Enhance customer service, public outreach, and engagement |
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Metric |
Muni employee commendations |
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Purpose |
This metric displays the positive feedback shared from customers regarding good service they received from employees, including commending instances of above and beyond service as well as satisfaction with project or service changes. |
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Definition |
Muni employee 311 commendation counts are reported system-wide. |
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Methodology |
sum ([number of commendations]) |
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Target |
Achieve 3% increase per year over FY17 baseline |
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Reporting Frequency |
Monthly |
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Contact |
For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
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Notes |
During the month of April 2020, the Agency experienced a 73% decrease from the previous month in Muni employee commendations due to COVID-19 which resulted in decreased ridership system-wide. |