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Operational availability of elevators & escalators at muni stations

Wednesday, April 1, 2020

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Objective

Objective 2.1: Improve transit service

Metric

Operational availability of elevators & escalators at Muni stations

Purpose

Operational availability of elevators and escalators is a key measure of Muni service accessibility.

Definition

Equipment days without interruption are divided by the total number of equipment days and reported system-wide.

Methodology

sum ([equipment in service]) ÷ sum ([number of service days])

Target

Achieve 98% operational availability of elevators and 97% operational availability of escalators

Reporting Frequency

Monthly

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

April 2020: Due to COVID-19, all Muni stations are shut down for public use, with the exception of some units being use for maintenance staff.  Preventative maintenance will continue to be performed monthly by mainance staff to ensure that when it is time to re-open the subway system, we do not experience any service issues. Until the Muni subway system can be reopened for public use, we are unable to provide information on escalator and elevator avalibility at this time.

 

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