Operational availability of elevators & escalators at muni stations

Friday, March 1, 2024

Value	Accessibility: Focus on the needs of those with the fewest mobility choices, including seniors and individuals with disabilities, to ensure access to all transportation modes.
Metric	Operational availability of elevators & escalators at Muni stations
Purpose	Operational availability of elevators and escalators is a key measure of Muni service accessibility.
Definition	Equipment days without interruption are divided by the total number of equipment days and reported system-wide.
Methodology	sum ([equipment in service]) ÷ sum ([number of service days])
Target	FY 22-23 Target: Achieve 98% operational availability of elevators and escalators at Muni stations.
Reporting Frequency	Monthly
Contact	For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.
Notes	April 2020-April 2021: Due to COVID-19, all Muni stations were shut down for public use, with the exception of some units being used for maintenance staff. Due to the Muni subway system being unable to be reopened for public use, we were unable to provide information on escalator and elevator availability during this time. Reported results are subject to change as data quality improves or new data becomes available.