ATTN: #TThird trains are back in svc btwn Bayshore/Sunnydale and Embarcadero Station only. Customers must transfer (More: 12 in last 48 hours)

Operational availability of elevators & escalators at muni stations

Wednesday, April 1, 2020

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Objective 2.1: Improve transit service


Operational availability of elevators & escalators at Muni stations


Operational availability of elevators and escalators is a key measure of Muni service accessibility.


Equipment days without interruption are divided by the total number of equipment days and reported system-wide.


sum ([equipment in service]) ÷ sum ([number of service days])


Achieve 98% operational availability of elevators and 97% operational availability of escalators

Reporting Frequency



For questions, comments and accessibility issues, please contact the Performance Team at


April 2020: Due to COVID-19, all Muni stations are shut down for public use, with the exception of some units being use for maintenance staff.  Preventative maintenance will continue to be performed monthly by mainance staff to ensure that when it is time to re-open the subway system, we do not experience any service issues. Until the Muni subway system can be reopened for public use, we are unable to provide information on escalator and elevator avalibility at this time.


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