Paratransit on-time performance
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Value |
Accessibility: Focus on the needs of those with the fewest mobility choices, including seniors and individuals with disabilities, to ensure access to all transportation modes. |
Metric |
Paratransit on-time performance |
Purpose |
Paratransit on-time performance is an indicator of convenience and reliability of paratransit service for customers with disabilities. |
Definition |
Paratransit on-time performance is calculated by dividing the count of SF Access passenger pickups that are on-time (within fifteen minutes late or five minutes early of the scheduled pickup time) by the number of total requested pickups, reported system-wide. |
Methodology |
sum ([on time trips]) ÷ sum ([all trips]) |
Target |
Achieve 1% increase per year over FY17 baseline |
Reporting Frequency |
Monthly |
Contact |
For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
Notes |
Reported results are subject to change as data quality improves or new data becomes available. |