ATTN: IB/OB #TThird may see delays through the area of Third and 25th due to a signal issue. Signal maintenance personnel are en route. (More: 10 in last 48 hours)

Paratransit on-time performance

Sunday, August 1, 2021

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Objective 3.1: Use Agency programs and policies to advance San Francisco's commitment to equity.


Paratransit on-time performance


Paratransit on-time performance is an indicator of convenience and reliability of paratransit service for customers with disabilities.


Paratransit on-time performance is calculated by dividing the count of SF Access passenger pickups that are on-time (within fifteen minutes late or five minutes early of the scheduled pickup time) by the number of total requested pickups, reported system-wide.


sum ([on time trips]) ÷ sum ([all trips])


Achieve 1% increase per year over FY17 baseline

Reporting Frequency



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Reported results are subject to change as data quality improves or new data becomes available.


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