ATTN: Due to earlier manual mode train in the IB direction, residual OB service gap in #subwaysvc likely. We are wo… https://t.co/nMIvqDH7QE (More: 8 in last 24hrs)

Paratransit on-time performance

Wednesday, August 1, 2018

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Objective

Objective 3.1: Use Agency programs and policies to advance San Francisco's commitment to equity.

Metric

Paratransit on-time performance

Purpose

Paratransit on-time performance is an indicator of convenience and reliability of paratransit service for customers with disabilities.

Definition

Paratransit on-time performance is calculated by dividing the count of SF Access passenger pickups that are on-time (within fifteen minutes late or five minute early of the scheduled pickup time) by the number of total requested pickups, reported system-wide.

Methodology

sum ([on time trips]) ÷ sum ([all trips])

Target

Achieve 1% increase per year over FY17 baseline

Reporting Frequency

Monthly

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

N/A