Paratransit on-time performance
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Objective |
Objective 3.1: Use Agency programs and policies to advance San Francisco's commitment to equity. |
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Metric |
Paratransit on-time performance |
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Purpose |
Paratransit on-time performance is an indicator of convenience and reliability of paratransit service for customers with disabilities. |
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Definition |
Paratransit on-time performance is calculated by dividing the count of SF Access passenger pickups that are on-time (within fifteen minutes late or five minute early of the scheduled pickup time) by the number of total requested pickups, reported system-wide. |
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Methodology |
sum ([on time trips]) ÷ sum ([all trips]) |
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Target |
Achieve 1% increase per year over FY17 baseline |
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Reporting Frequency |
Monthly |
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Contact |
For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
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Notes |
N/A |