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Paratransit on-time performance

Monday, January 1, 2024

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Accessibility: Focus on the needs of those with the fewest mobility choices, including seniors and individuals with disabilities, to ensure access to all transportation modes.


Paratransit on-time performance


Paratransit on-time performance is an indicator of convenience and reliability of paratransit service for customers with disabilities.


Paratransit on-time performance is calculated by dividing the count of SF Access passenger pickups that are on-time (within fifteen minutes late or five minutes early of the scheduled pickup time) by the number of total requested pickups, reported system-wide.


sum ([on time trips]) ÷ sum ([all trips])


Achieve 1% increase per year over FY17 baseline

Reporting Frequency



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Reported results are subject to change as data quality improves or new data becomes available.


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