Paratransit on-time performance

Sunday, January 1, 2023

Value	Accessibility: Focus on the needs of those with the fewest mobility choices, including seniors and individuals with disabilities, to ensure access to all transportation modes.
Metric	Paratransit on-time performance
Purpose	Paratransit on-time performance is an indicator of convenience and reliability of paratransit service for customers with disabilities.
Definition	Paratransit on-time performance is calculated by dividing the count of SF Access passenger pickups that are on-time (within fifteen minutes late or five minutes early of the scheduled pickup time) by the number of total requested pickups, reported system-wide.
Methodology	sum ([on time trips]) ÷ sum ([all trips])
Target	Achieve 1% increase per year over FY17 baseline
Reporting Frequency	Monthly
Contact	For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.
Notes	Reported results are subject to change as data quality improves or new data becomes available.