Percentage of Muni bus trips over capacity during AM/PM peak

Sunday, March 1, 2020

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Objective

Objective 2.1: Improve transit service

Metric

Percentage of Muni bus trips over capacity during AM/PM peak

Purpose

Crowded trips help measure customer experiences on Muni and indicate where additional service is needed.  Reducing crowding can improve customer comfort and convenience, increasing their likehood of riding

Definition

Percentage of muni bus trips over capacity during peak hours is determined by dividing the number of overcrowded trips by the total number of trips and is reported system-wide.

Methodology

sum ([overcrowded trips]) ÷ sum ([total trips])

Target

Maintain 15% crowding or less in FY19 and 13% or less in FY20

Reporting Frequency

Monthly

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

N/A