HeadsUp: Due to ongoing issues with system wide staffing levels, extended wait times are possible on the L Bus, 1, https://t.co/CI0P8W7bxp (More: 25 in last 48 hours)

Percentage of Muni bus trips over capacity during AM/PM peak

Monday, November 1, 2021

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Objective 2.1: Improve transit service


Percentage of Muni bus trips over capacity during AM/PM peak


Crowded trips help measure customer experiences on Muni and indicate where additional service is needed.  Reducing crowding can improve customer comfort and convenience, increasing their likehood of riding


The percentage of muni bus trips over capacity during peak hours is determined by dividing the number of overcrowded trips by the total number of trips and is reported system-wide.


sum ([overcrowded trips]) ÷ sum ([total trips])


Maintain 15% crowding or less in FY19 and 13% or less in FY20

Reporting Frequency



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Reported results are subject to change as data quality improves or new data becomes available.


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