UPDATE: OB 8 will now reroute via Santos to Sunnydale to Persia to Moscow to Geneva to regular route; IB 8 will now https://t.co/Hc9owbhB4O (More: 21 in last 48 hours)

Percentage of Muni Passenger Service Reports addressed within timeliness standards

Saturday, October 1, 2022

 

Reset to default view
Export image
Download displayed data in excel format
Download complete/accessible data for this metric

Value

Inclusivity: Community engagement to understand needs and shape agency priorities.

Metric

Percentage of Muni Passenger Service Reports addressed within timeliness standards

Purpose

This metric will track and measure % of customers submitting a PSR that are were addressed by the agency within an agreed-upon "timeliness" standard.

Definition

The percentage of Muni Passenger Service Reports addressed within timeliness standards is determined by the number of Passenger Service Reports addressed within timeliness standards by the total number of Passenger Service Reports and is reported system-wide.

Methodology

sum ([number of PSRs addressed within timeliness standards]) ÷ sum ([number of PSRs])

Target

Achieve 80% addressed rate within timeliness standards in FY22-23.

Reporting Frequency

Monthly

Contact

For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

N/A

 

Return to Performance Metrics