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Key Takeaway: Elevator outages significantly impact the accessibility of the fixed route system, especially at stations with only one elevator between station levels. The agency requires funding to...

Key Takeaway: Planning Muni service to address issues such as crowding, reliability and stop spacing helps improve transit access for seniors and people with disabilities. The SFMTA centers...

Key Takeaway: Listening to input from advocacy organizations, community advisory bodies and individual riders is an important way to ensure Muni services are accessible to seniors and people with...

Key Takeaway: The SFMTA should continue to provide cost-effective alternatives to traditional ADA van services, such as taxi and group van services. Paratransit Cost Factors Federal ADA regulations...

Key Takeaway: Online payments are quickly gaining popularity with paratransit riders. The number of online paratransit bookings is also increasing. There are opportunities to improve the payment and...

Key Takeaway: High-quality paratransit service depends on effective staff recruitment, retention, and management. We are working to improve these areas by ensuring competitive wages and career...

Key Takeaway: Ramp taxis are wheelchair-accessible vehicles in San Francisco's taxi fleet. The SFMTA provides operating and capital incentives to ramp taxi drivers to help increase their number and...

Key Takeaway: Taxis are a key component in providing accessible, affordable, same day on-demand service to seniors and individuals with disabilities in San Francisco. This has been accomplished by...

Nicole changes a clearance light to make sure riders can see the name and number of a bus. Automotive Service Worker -- Meet Nicole Humphrey Meet Nicole Humphrey, an automotive service worker who...

Katherine Kwok helps our agency maintain critical subway infrastructure. She’s seen here at Castro Station. Contract Manager -- Meet Katherine Kwok Katherine Kwok is a principal administrative analyst...

Becky Chen stands near the hybrid buses she helped launched for the SFMTA. Engineer / Project Manager -- Meet Becky Chen Becky Chen is an associate engineer and project manager for our Transit...

Brittany McMartin uses a precision lathe to create a fastener at the SFMTA. Machinist Apprentice -- Meet Brittany McMartin Brittany McMartin is an apprentice machinist who works on historic streetcars...

Jeena Villamor checks resistance on the contactors for an accelerator drum. She’s seen her at the SFMTA. Mechanic, Historic Streetcars -- Meet Jeena Villamor Jeena Villamor is a mechanic for our...

Jenny Keosaat after measuring the brake rotors and verifying they are within specifications. She sets up the brake lathe to resurface the rotors. Mechanic for Muni Buses -- Meet Jenny Keosaat Jenny...

Evelyn Cotton operates a forklift to place and retrieve parts for the SFMTA. Parts Storekeeper -- Meet Evelyn Cotton Evelyn Cotton is a parts storekeeper who helps keep our Muni Metro trains running...

Deneitra Henry in her office, where she communicates with staff and vendors. Parts Storekeeper Supervisor -- Meet Deneitra Henry Deneitra Henry is a parts storekeeper supervisor who makes sure that...

ess Goldsworthy records data in a substation for the SFMTA. Power System Operator -- Meet ess Goldsworthy ess Goldsworthy is an assistant power system operator who helps keep Muni moving. Learn how...