In addition to specific requirements established by the Americans with Disabilities Act (ADA) to ensure access to public transportation, Muni also has many other polices in place to make travel easier...
The Mobility Management Center is located within the SF Paratransit office and is a one-stop information and referral center for older adults and people with disabilities. The Center’s services help...
Key capital elements of the SF Paratransit program include our vehicles, maintenance facilities, administrative offices, dispatch and scheduling systems, as well as other customer service...
While ADA Paratransit is a federally-mandated service, it does not receive consistent dedicated federal funding. Instead, the SFMTA’s services for older adults and people with disabilities are funded...
SF Paratransit offers a range of transportation services, from individual taxi rides to group shuttles. Each service has distinct eligibility criteria and enrollment processes to meet the diverse...
Use these links to jump to sections on this page: Paratransit Service Overview Ridership Frequent Origins and Destinations Reliability Customer Feedback and Requests Identified Needs for Paratransit...
Key Takeaways: Planning accessible streets requires the perspectives and experiences of people with disabilities and older adults. The SFMTA should continue exploring effective and innovative methods...
Key Takeaway: Data collection and evaluation processes must incorporate and reflect the perspectives of individuals with disabilities. Expanding accessibility data collection beyond current norms will...
Key Takeaway: New private passenger services like Uber, Lyft and Autonomous Vehicles should be accessible to all users. Despite not having regulatory authority over these services, the SFMTA can...
Key Takeaway: In the last few years, the SFMTA has promoted accessible options for micromobility services like bikeshare and scooters. Adaptive cycling and scooter program ridership could provide more...
Key Takeaway: Flag stops are locations where the bus stops in the travel lane instead of the curb. Without access to the curb, bus operators are not always able to deploy the wheelchair ramp or lower...
Key Takeaway: Improving bus stop amenities includes increasing the quantity and quality of shelters, seating, lighting and real-time customer information at all stops, prioritizing high ridership...
Key Takeaway: Potential areas of improvement include audible wayfinding at bus stops and Metro stations, audible information regarding temporary changes in service, and signage pointing to accessible...
Key Takeaway: Riders who use mobility devices are not able to board or alight at surface stops without wheelchair accessible islands. Riders would benefit from the construction of six additional...
Key Takeaway: Collaborations between the SFMTA and riders with disabilities have led to new accessibility features on buses and trains, such as improved ramps, braille/raised letter numbers for easy...
Key Takeaway: Planning Muni service to address issues such as crowding, reliability and stop spacing helps improve transit access for seniors and people with disabilities. The SFMTA centers...
Key Takeaway: The Muni system should remain affordable for older adults and people with disabilities. Many older adults and people with disabilities in San Francisco face a high cost of living with...
Key Takeaway: Accessible Services conducts training for Muni operators, supervisors, station agents and proof of payment personnel to ensure staff are equipped to address riders respectfully and...
Key Takeaway: Information about Muni, including schedules, temporary Muni service changes and unexpected disruptions, including the availability of elevators, should be well-communicated in a variety...
Key Takeaway: Listening to input from advocacy organizations, community advisory bodies and individual riders is an important way to ensure Muni services are accessible to seniors and people with...
Key Takeaway: The SFMTA's Mobility Management Center offers culturally appropriate travel training to help older adults and people with disabilities navigate Muni's fixed-route system. A diversity of...
Key Takeaways: The SFMTA's "no wrong door" approach to accessibility outreach has helped the agency answer questions in community locations. Presence in health clinics and previous Disability and...
Key Takeaway: Specialized public transportation is an essential piece of supporting public health. The Mobility Management Center is preparing to relaunch travel training with new sensitivities and...
Key Takeaway: The SFMTA will need to transition its current paratransit fleet to be 100% electric over the next 20 years. The SFMTA's current paratransit fleet consists of 138 gas-, diesel-or hybrid...