Ombuds Office

Share this:

Focusing on the employee experience, the Ombuds Office provides a safe, confidential place to discuss concerns and explore possibilities for resolution. The Ombuds is committed to approaching every situation from a point of neutrality, providing employees the opportunity to be heard, and helping employees understand their options for dispute resolution.

Options for resolution include:

  • Mediation by the Ombuds Office.
  • Review and resolution by SFMTA Human Resources.
  • Referral to the Internal Investigations Unit (IIU) for resolution.

The Ombuds Office supplements, but does not replace or substitute, the formal complaint or grievance processes.

Contact Information
Phone: 415.646.2875