Complementing the Transit Management subdivision and delivering service after the vehicle leaves the facility; includes the Central Control and Line Management Centers, Street Inspectors, and Station Agents.
This is achieved through:
- Improving day to day management of service on the street • Assigning higher-level managers, dedicated to street service management
- Establishing clearer responsibility and accountability for on-time performance
- Minimizing in-service delays and shortening recovery time • Improving the ability to analyze and respond to customer issues and concerns