FINAL UPDATE: System reboot has been completed. IB train switchbacks have been cancelled & we are resuming regular #SubwaySvc operations. Bus shuttles will remain temporarily to provide supplemental svc. We will continue to monitor the system in case the issue reappears. (More: 20 in last 48 hours)

SFMTA Customer Service

11 S Van Ness Avenue, San Francisco,CA 94103
415.701.3000
Open Monday-Friday, 8 a.m. to 5 p.m.

The Customer Service Center is open for limited services, including:

  • Residential Parking Permit Sales
  • Community Service Enrollment
  • Payment Plan Enrollment 
  • Lifeline Program Enrollment

Payment for Parking and Transit citations are available online or at the sales kiosks listed below

 The SFMTA Sales Kiosks are providing the following services:

  • Payments for Parking and Transit citations (citation number or license plate required)
  • Purchase of Parking Meter Card
  • Purchase of School Coupon Booklet
  • Retrieve paper applications for Community Service and Payment Plan. Application for Enrollment of Low-Income Discount Program
  • Customers can also drop off complete applications for these programs at any of these locations.

Sales Kiosks:
SFMTA Bay and Taylor Public Transit Kiosk
SFMTA Powell and Market Public Transit Kiosk
SFMTA Presidio Sales Kiosk

Visa, MasterCard, American Express, debit cards, personal checks and cash are accepted.

Neighborhoods
Downtown / Civic Center
South of Market (SoMa)