blog banner


Monday, December 5, 2016

Muni Ridership Survey Shows Transit is Headed in Right Direction

Finding out what riders think about Muni benefits our agency and the city in many ways. For one, it makes sure we’re on the same page as riders about what really good public transportation looks like. This year, it seems we’ve gained ground on delivering the kind of Muni transit service desired by many San Franciscans.

That’s according to the results of our 2016 Muni Ridership Survey. Presented at the SFMTA Board of Directors meeting this Tuesday, it shows unprecedented levels of customer approval, with 70 percent of riders rating Muni’s overall service as “good” or “excellent.”

People board a Muni bus on Mission Street.

Friday, December 2, 2016

Folsom Street with car traffic and bicycle riders in a bike lane.

How can we make Folsom and Howard streets in SoMa better and safer? Share your ideas at one of our two open house events next week.

We’re kicking off the Folsom-Howard Streetscape Project to look at ways to make these streets safer and provide better options to get around in the growing South of Market neighborhood.

Next week, we’ll collect input on how to do that at two open house events on Thursday, Dec. 8 and Saturday, Dec. 10. We’re hosting two similar open houses to help ensure people with a variety of schedules can come, but both events will feature the same materials, information and opportunity to provide feedback.

Friday, December 2, 2016

Shopping bags placed in an open car trunk.

This week, our partners at the San Francisco Police Department announced their Safe Shopper campaign. We were proud to join them in sharing these important safety messages for the holiday season.

“All of us at the SFMTA want your trips about town to be easy and safe this holiday season,” said SFMTA Director of Transportation Ed Reiskin. “No matter how you get around, please remember to take your time and be aware of your surroundings.”

Thursday, December 1, 2016

People on the Winter Walk plaza at night.

Puppies and kittens, food and coffee, playing and relaxing - in the middle of a street near Union Square? It must be Winter Walk.

Winter Walk SF has returned for a third holiday season, which means a temporary two-block promenade is now in place on Stockton Street, between Geary and Ellis streets. Now until January 1 is your chance to enjoy the scene of a downtown street filled with people strolling, enjoying food trucks, coffee carts and beer gardens, all enlivened with a dazzling host of events.

Wednesday, November 30, 2016

Davies Symphony Hall at night.
Davies Symphony Hall on November 30, 2013. Photo credit: GPS/Flickr.

Caltrain’s Holiday Train
Saturday and Sunday, 4 p.m.
Fourth and King Station

The 15th annual Holiday Train will be chugging along this weekend on its mission to spread holiday magic and revelry. Over 70,000 decorative lights will illuminate the train as it makes stops at nine stations including the San Francisco station at Fourth and King streets. The train will depart this station at 4 p.m. both days. During each stop, which will last about 20 minutes, Santa, Mrs. Claus and company will take to the platform to greet the assembled crowd. Help spread holiday joy by bringing an unwrapped toy for donation to the Salvation Army and the U.S. Marine Corp Reserve Toys for Tots programs.

Tuesday, November 29, 2016

People on the sidewalk walk by the 5th and Mission parking garage as a driver waits to exit.
Moscone Center Garage on 3rd Street is conveniently located for downtown sights and museums.

If you drive to popular areas like Union Square to shop during the holiday season, parking can get frustrating. But we would like to remind you that our public parking garages can be a real bargain.

Monday, November 28, 2016

Updated 5:22 p.m., Monday, Nov. 28:

Thank you for your attention and patience as we restore our office computers from this weekend’s ransomware attack. We want to provide as much information as possible. To that end, below is a summary of the effects of the attack as we currently understand them.

On Friday, Nov. 25 we became aware of a potential security issue with our computer systems, including email. The malware used encrypted some systems mainly affecting office computers, as well as access to various systems. However, the SFMTA network was not breached from the outside, nor did hackers gain entry through our firewalls. Muni operations and safety were not affected. Our customer payment systems were not hacked. Also, despite media reports - no data was accessed from any of our servers.

In coordination with our partners at Cubic Transportation Systems, who operate Clipper®, we took the precaution of turning off the ticket machines and faregates in the Muni Metro subway stations, starting Friday until 9 a.m., Sunday. This action was to minimize any potential risk or inconvenience to Muni customers. The primary impact of the attack was to approximately 900 office computers. The SFMTA's payroll system remained operational, but access to it was temporarily affected. There will be no impact to employees' pay.

Upon discovering the malware, we immediately contacted the Department of Homeland Security (DHS) to identify and contain the virus. We are working closely with the FBI and DHS on this matter.

The SFMTA has never considered paying the ransom. We have an information technology team in place that can restore our systems, and that is what they are doing.

Existing backup systems allowed us to get most affected computers up and running this morning, and our information technology team anticipates having the remaining computers functional in the next day or two.

Wednesday, November 23, 2016

The SFMTA would like to wish you and your loved ones a safe and Happy Thanksgiving!

People enjoying the Winter Walk promenade on Stockton Street in Union Square.
Winter Walk SF in 2014.

Tuesday, November 22, 2016

Pedestrians and a Muni bus cross 4th Street on Market from the 5th and Mission garage.
The 5th and Mission garage is conveniently located to great shopping, dining and sight-seeing options in SF.

For many, the holiday season isn’t complete without a trip to the city for shopping and dining. However you get around, have a safe and festive holiday season.

Remember, events like the Union Square Christmas Tree Lighting on Nov. 25 and the season-long Winter Walk on Stockton Street are great attractions for all ages and are very accessible by public transit, walking, riding a bike and taking a taxi. Get more details about these events, Thanksgiving Muni schedules and other upcoming transit and traffic advisories.

If you drive to popular areas like Union Square, let parking in one of the 38 SFMTA public parking garages and lots be the antidote to what can be a holiday hassle. The parking spaces – more than 14,000 of them – tend to fill up less than on-street spaces, allowing you to circle less while looking for parking. And compared to privately-owned garages, public garages often cost considerably less.

Monday, November 21, 2016

Cream vintage Volkswagen sits in a driveway in front of a closed teal garage door

Parking a vehicle on the sidewalk isn’t just illegal – it makes sidewalks less safe and accessible, especially for those using wheelchairs and strollers and those who are visually impaired.

Sidewalks, which are legally defined as the areas of a street between a property line and a curb, are dedicated to provide clear passage for people. California Vehicle Code Section 22500F prohibits stopping a vehicle – including motorcycles – on “any portion” of the sidewalk.