The Muni Metro subway portal at Duboce Avenue and Church Street, where a motorist entered the tunnel early Monday morning, leading to later service disruptions. Photo: Jerold Chinn/SFBay
Muni Metro service was severely disrupted yesterday and today, especially for riders on the J Church and N Judah lines, due to a subway track switch that was nearly destroyed by a motorist who drove recklessly into the tunnel early Monday morning.
This could have had catastrophic results because of the location of the switch. Muni staff were able to respond quickly and salvage the materials to re-open subway service on time that morning, but the switch malfunctioned later that afternoon.
We sincerely apologize – these kinds of disruptions for Muni customers are unacceptable, but when they do occur, we do our best to resolve them as soon as possible. In this post, we wanted to shed some light on the issue and what we’re doing to prevent it from happening again.
The Facts Behind the Disruption
As of this publication, the periods of disruption were:
Monday, from 3:20 to 7:40 p.m. (through the evening rush hour)
Tuesday, from 10:50 a.m. to 12:35 p.m.
These disruptions were caused by the damaged track switch that malfunctioned, preventing inbound J Church and N Judah trains from entering the Market Street subway via the portal at Duboce Avenue and Church Street.