The Lifeline Pass is a Muni-only monthly pass for qualified customers on a limited income. The pass is offered at a 50% discount off the standard adult monthly pass price.
Monthly Cost: $36
All San Francisco residents with 2016 gross annual income (before taxes) at or below the levels indicated below are eligible to receive the Lifeline pass (add $8,360 for each additional household member above six).
STEP ONE - Bring completed application and required documentation (see below) to the Human Services Agency (HSA) office located at 170 Otis Street (at McCoppin Street) for income and residency certification.
1) Government Issued Identification (examples below)*
2) Proof of Income Eligibility (examples below)*
*One of the above documents must contain proof of San Francisco residency
STEP TWO - Bring application certified by HSA to the SFMTA Customer Service Center at 11 South Van Ness Avenue (between Mission and Market Streets) to obtain your Lifeline ID card.
You can also request an application be sent to you in the mail by completing this online form.
All Lifeline customers should now be recertified through their expiration month in 2018. If you have not recertified, please visit HSA’s offices at 170 Otis Street as soon as possible for income and residency certification. If you have not recertified you risk being cited for fare evasion while riding Muni vehicles.
USING YOUR LIFELINE ID CARD
The ID/monthly sticker is not a “Smart Card”. It will not work in the card reader or the Clipper reader in the Muni Metro Station faregates. You must display your ID card to a Station Agent for access to the Metro system. If no agent is present, you may proceed through the faregate closest to the station agent booth – it will open automatically. The ID card with valid monthly sticker affixed serves as proof of payment. On surface level vehicles, you may enter the back door or, when boarding the front door, display your ID card to the Operator. Stickers are valid through the 3rd day of the following month.
No refunds or replacements are issued for monthly stickers. A $5 fee applies for a replacement ID card. They may be obtained at the SFMTA Customer Service Center at 11 South Van Ness Avenue, Monday through Friday from 8 a.m. to 5 p.m.
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