MuniMobile Help

Please complete the form below. This form is for technical assistance with the MuniMobile app. To contact us about Muni service in general, please use our online Muni feedback form or call 311.
International Customers: Please enter "00000" as your billing Zip Code if using an international credit card. If your card provider requires AVS check then you will need to use another form of payment. The MuniMobile app currently does not support account creation and login for international customers (except in Northern America, Germany & India). Until this issue is resolved, feel free to download the app and use Trip Planner to plan your trips ahead of time. You may create a user account & purchase tickets here: Sign In - Muni Customer Portal (bytemark.co). Wait until you arrive in San Francisco to create a user account or purchase tickets on the app.

If this is a life-threatening situation, please call 911 immediately.

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