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Muni Feedback

Muni Lost & Found

MuniMobile technical support

If this is a life-threatening situation, please call 911 immediately.

Please call 311 immediately for these situations:

  • Unsafe operation of a Muni vehicle
  • A fight with an SFMTA employee
  • Criminal activity

For all other Muni related feedback, please fill in your information in the form below.

Information to Include in Muni Feedback

If the feedback is about a specific employee, identification information is also useful.

These details, along with your contact information, will allow us to fully investigate your concern.

Feedback Details









If this is a life-threatening situation - call 911 immediately









Information on discrimination complaints including Title VI or American with Disabilities ACT (ADA)


Reviews are for incidents involving transit operators denying service or access to Muni based on a disability.
Line and Vehicle Details



Begin typing in the Line and a list of related Lines will appear for you to select from.

Please enter the vehicle # if you know it. 
Employee Details

Type the four-digit number from the employee's badge or uniform 

Please describe the employee's appearance, such as ethnicity, gender, physical characteristics, facial hair, glasses, etc.
When did this happen?


Please enter time in this format: hh:mm am/pm For example, 11:00 am, 4:30 pm, 9:37 pm, or 12:15 am
Where did this happen?


*When entering a street name in the Street and Cross Street field, be certain to enter the precise Street Name and select from the menu's suggested Street Name. For example: type in MASON ST vs MASON CT vs FORT MASON vs OLD MASON ST, 16TH AVE vs 16TH ST (not case sensitive).

*When entering a street name in the Street and Cross Street field, be certain to enter the precise Street Name and select from the menu's suggested Street Name. For example: type in MASON ST vs MASON CT vs FORT MASON vs OLD MASON ST, 16TH AVE vs 16TH ST (not case sensitive).


*When entering a street name in the Street and Cross Street field, be certain to enter the precise Street Name and select from the menu's suggested Street Name. For example: type in MASON ST vs MASON CT vs FORT MASON vs OLD MASON ST, 16TH AVE vs 16TH ST (not case sensitive).


Begin typing in the Stop ID and a list of related Stop ID values will appear for you to select from.
What happened?




Contact Information

  

Providing your email will allow the SFMTA to provide updates on your case and follow up with you if needed.









Upload Images

*Each file uploaded must be less than 30MB

*NOTE: After clicking the Submit button you will have an opportunity to review your Muni Feedback submission (and print if desired). Once you click Confirm on the next page you will not be able to retract your submission or print out a record of your Muni Feedback.

Privacy Disclaimer

Please be aware that your communications with the SFMTA through electronic mail, including any information that automatically accompanies such messages or that you insert into the message, may be subject to disclosure under public records or other laws. The information you submit here becomes part of the public record. However, your name, home or residential address, and other personal contact information such as e-mail address and telephone number will be removed from a service request received by the SFMTA if you indicate that you want this information to remain confidential.

Locating the Vehicle Number

Each Muni bus or train has a unique number printed in various places. Below is a list with corresponding images to help you find them.

For customers with visual impairments, each bus and light rail vehicle has a tactile vehicle number, which is a metal plate with the number imprinted in braille and raised characters. These are installed on a panel behind the operator’s compartment. On historic vehicles, such as F and E line streetcars or cable cars, please ask the operator for the vehicle number.

Muni Buses

On the inside of each Muni bus, the four-digit number is printed on the back wall and on the front. On the outside of the bus, it’s printed on the back, front and sides.

Two images. One shows the rear interior of a Muni bus with yellow poles and blue seats. Above the seats, a four digit bus number "6553" is circled in red. The second image shows the front of the bus. Above the headlight, the number “6553” is also circled in red.

Muni Metro

Muni Metro light rail vehicles (on the J, K, L, M, N & T lines) are identified by four digits numbers with a letter, like "1530 B" below. Inside, these can be found at each end of the train car, next to the operator’s compartment.

On the outside of an LRV, the numbers are above the doors on either end.

Two images. One shows the front interior wall of a Muni light rail vehicle, showing the number “1530 B” circled in red above the operator’s compartment. The second image shows a side-on shot of a gray light rail vehicle. Above the front door, the number “1541 A” is also circled in red.

Historic Streetcars

On most historic streetcars of the F Market and Wharves and E Embarcadero lines, you will find four-digit identification numbers near the operator as well as on the outside of the vehicles.

Two images. One shows the interior wall of a Muni historic streetcar, with the number “1859” circled in red above the window on the end of the streetcar. The second image shows a close-up of the side of a green historic streetcar, with the white numbers “1814” circled in red.

Cable Cars

Cable cars' one- or two-digit numbers can be found on each end on the outside, and above the entrance to the interior compartment.

Two images. One shows a cable car traveling down a busy neighborhood street, with the number “26” circled on the front end. The second image shows three men, including the grip, inside the cable car. The number “26” is circled in red above the compartment doorway.