FINAL UPDATE: Delay near Castro and 24th has cleared. IB/OB 24 resuming regular service. (More: 30 in last 48 hours)

Muni Feedback

SFMTA.com/MuniFeedback

In life-threatening situations, call 911 immediately.

*Serious incidents and criminal activity should be reported to SFPD if comfortable doing so.

在危及生命的情況下，請立即撥打 911. 如果願意，應向三藩市警方報告嚴重事件和犯罪活動. 

En situaciónes que pone en peligro la vida, llame al 911 de inmediato. *Los incidentes graves y las actividades criminales deben informarse al SFPD si se siente cómodo haciéndolo.

Sa mga sitwasyong nagbabanta sa buhay, tumawag kaagad sa 911. *Ang mga seryosong insidente at aktibidad na kriminal ay dapat iulat sa SFPD kung komportableng gawin ito.

For Muni-related feedback, call 311 or fill in the form below.

Non-English speakers call 311 for language-assisted reporting.

不講英文的人士，可以致電 311，要求語言輔助協助報案 .

Las personas que no hablan inglés deben llamar al 311 para recibir informes asistidos por idioma.

Ang mga hindi nagsasalita ng Ingles ay dapat tumawag sa 311 para sa pag-uulat na tinulungan ng wika.

You will have the option to remain anonymous, as well as the option to request follow-up. The SFMTA will investigate incidents and use your report to improve safety on Muni. Include the following information in your report:

  • Location, route or line, direction you were headed, vehicle number (see below for vehicle information)
  • If your feedback is about an SFMTA employee, employee identification information is also useful. 

Feedback Details









If this is a life-threatening situation - call 911 immediately


Select multiple by holding Command/Control and clicking. See more about gender-based harassment.






Employee Details

Type the four-digit number from the employee's badge or uniform 

Please describe the employee's appearance, such as ethnicity, gender, physical characteristics, facial hair, glasses, etc.
When did this happen?

Enter date as mm-dd-yyyy

Please enter time in this format: hh:mm am/pm For example, 11:00 am, 4:30 pm, 9:37 pm, or 12:15 am
Where did this happen?


*When entering a street name in the Street and Cross Street field, be certain to enter the precise Street Name and select from the menu's suggested Street Name. For example: type in MASON ST vs MASON CT vs FORT MASON vs OLD MASON ST, 16TH AVE vs 16TH ST (not case sensitive).

*When entering a street name in the Street and Cross Street field, be certain to enter the precise Street Name and select from the menu's suggested Street Name. For example: type in MASON ST vs MASON CT vs FORT MASON vs OLD MASON ST, 16TH AVE vs 16TH ST (not case sensitive).


*When entering a street name in the Street and Cross Street field, be certain to enter the precise Street Name and select from the menu's suggested Street Name. For example: type in MASON ST vs MASON CT vs FORT MASON vs OLD MASON ST, 16TH AVE vs 16TH ST (not case sensitive).


Begin typing in the Stop ID and a list of related Stop ID values will appear for you to select from. *Choose your Stop ID, then press the Enter key until your choice is selected.
Line and Vehicle Details



Begin typing in the Line and a list of related Lines will appear for you to select from. *Choose your Line/Route, then press the Enter key until your choice is selected.

Please enter the vehicle # if you know it.  *Choose your Vehicle #, then press the Enter key until your choice is selected.
What happened?





Information on discrimination complaints including Title VI or American with Disabilities ACT (ADA)






Contact Information


  

Providing your email will allow the SFMTA to provide updates on your case and follow up with you if needed.








Upload Images

*Each file uploaded must be less than 30MB
 
*NOTE: After clicking the Submit button you will have an opportunity to review your Muni Feedback submission (and print if desired). Once you click Confirm on the next page you will not be able to retract your submission or print out a record of your Muni Feedback.

Contact Information

Privacy Disclaimer

Please be aware that your communications with the SFMTA through electronic mail, including any information that automatically accompanies such messages or that you insert into the message, may be subject to disclosure under public records or other laws. The information you submit here becomes part of the public record. However, your name, home or residential address, and other personal contact information such as e-mail address and telephone number will be removed from a service request received by the SFMTA if you indicate that you want this information to remain confidential.

Respectful Communication

We value your feedback, both pro and con. Please respect staff. Name-calling, insults, racial slurs, profanity or similar remarks are not okay. We do not tolerate harassment in any form. Staff do not have to respond to such messages.

City policy prohibits discrimination or harassment of its employees on the basis of race, color, ancestry, national origin, ethnicity, place of birth, sex, age, religion, creed, disability, medical condition (including HIV/AIDS), sexual orientation, marital/domestic partner status, gender identity, parental status, pregnancy, weight, height or any other characteristic protected by local, state or federal discrimination laws.

Locating the Vehicle Number

Each Muni bus or train has a unique number printed in various places. Below is a list with corresponding images to help you find them.

For customers with visual impairments, each bus and light rail vehicle has a tactile vehicle number, which is a metal plate with the number imprinted in braille and raised characters. These are installed on a panel behind the operator’s compartment. On historic vehicles, such as F and E line streetcars or cable cars, please ask the operator for the vehicle number.

Muni Buses

On the inside of each Muni bus, the four-digit number is printed on the back wall and on the front. On the outside of the bus, it’s printed on the back, front and sides.

Two images. One shows the rear interior of a Muni bus with yellow poles and blue seats. Above the seats, a four digit bus number "6553" is circled in red. The second image shows the front of the bus. Above the headlight, the number “6553” is also circled in red.

Muni Metro

Muni Metro light rail vehicles (on the J, K, L, M, N & T lines) are identified by four digits numbers with a letter, like "1530 B" below. Inside, these can be found at each end of the train car, next to the operator’s compartment.

On the outside of an LRV, the numbers are above the doors on either end.

Two images. One shows the front interior wall of a Muni light rail vehicle, showing the number “1530 B” circled in red above the operator’s compartment. The second image shows a side-on shot of a gray light rail vehicle. Above the front door, the number “1541 A” is also circled in red.

Historic Streetcars

On most historic streetcars of the F Market and Wharves and E Embarcadero lines, you will find four-digit identification numbers near the operator as well as on the outside of the vehicles.

Two images. One shows the interior wall of a Muni historic streetcar, with the number “1859” circled in red above the window on the end of the streetcar. The second image shows a close-up of the side of a green historic streetcar, with the white numbers “1814” circled in red.

Cable Cars

Cable cars' one- or two-digit numbers can be found on each end on the outside, and above the entrance to the interior compartment.

Two images. One shows a cable car traveling down a busy neighborhood street, with the number “26” circled on the front end. The second image shows three men, including the grip, inside the cable car. The number “26” is circled in red above the compartment doorway.