Muni Ridership Survey Shows Transit is Headed in Right Direction
Finding out what riders think about Muni benefits our agency and the city in many ways. For one, it makes sure we’re on the same page as riders about what really good public transportation looks like. This year, it seems we’ve gained ground on delivering the kind of Muni transit service desired by many San Franciscans.
That’s according to the results of our 2016 Muni Ridership Survey. Presented at the SFMTA Board of Directors meeting this Tuesday, it shows unprecedented levels of customer approval, with 70 percent of riders rating Muni’s overall service as “good” or “excellent.”