Community rating: Feeling of being informed about SFMTA projects
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Value |
Transparency: Clear communications with the public about the agency data, performance and decision making processes |
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Metric |
Community rating: Feeling of being informed about SFMTA projects |
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Purpose |
Customer feedback on feeling informed about SFMTA projects aligns with SFMTA commitment towards improving customer service, outreach, and engagement. |
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Definition |
Feeling of being informed about SFMTA projects is determined by the number of respondents who either somewhat or very satisfied by the total number of responses and is reported city-wide. |
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Methodology |
sum ([number of respondents who either somewhat or very satisfied]) ÷ sum ([number of responses]) |
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Target |
Establish baseline and improve community rating |
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Reporting Frequency |
Annually |
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Contact |
For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
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Notes |
2022 Ridership Survey (pg. 10) |