Community rating: Feeling of being informed about SFMTA projects

Value

Transparency: Clear communications with the public about the agency data, performance and decision making processes

Metric

Community rating: Feeling of being informed about SFMTA projects

Purpose

Customer feedback on feeling informed about SFMTA projects aligns with SFMTA commitment towards improving customer service, outreach, and engagement.

Definition

Feeling of being informed about SFMTA projects is determined by the number of respondents who either somewhat or very satisfied by the total number of responses and is reported city-wide.

Methodology

sum ([number of respondents who either somewhat or very satisfied]) ÷ sum ([number of responses])

Target

Establish baseline and improve community rating

Reporting Frequency

Annually

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

2022 Ridership Survey (pg. 10)