HeadsUp: Due to ongoing issues with system wide staffing levels, extended wait times are possible on the L Bus, 1, https://t.co/CI0P8W7bxp (More: 25 in last 48 hours)

Customer rating: Feeling safe and secure on Muni

Wednesday, August 1, 2018

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Objective 1.3: Improve security for transportation system users


Customer rating: Feeling safe and secure on Muni


Customer feedback data is utilized to improve the safety and security of riders when using the muni transportation system.


Customer rating is determined by the number of responders who rated muni good or excellent by the number of total responders. Reported systemwide.


sum ([number of respondents who rate muni as good or excellent]) ÷ sum ([number of responses])


Achieve 2% increase per year over FY17 baseline

Reporting Frequency



For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.


Source: Muni Rider Survey

Reported results are subject to change as data quality improves or new data becomes available.


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