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Customer rating: Feeling safe and secure on Muni

Wednesday, August 1, 2018

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Objective

Objective 1.3: Improve security for transportation system users

Metric

Customer rating: Feeling safe and secure on Muni

Purpose

Customer feedback data is utilized to improve the safety and security of riders when using the muni transportation system.

Definition

Customer rating is determined by the number of responders who rated muni good or excellent by the number of total responders. Reported systemwide.

Methodology

sum ([number of respondents who rate muni as good or excellent]) ÷ sum ([number of responses])

Target

Achieve 2% increase per year over FY17 baseline

Reporting Frequency

Annually

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

N/A