Customer rating: Feeling safe and secure on Muni

Value

Safety: Streets and mobility are free from injury and harm.

Metric

Customer rating: Feeling safe and secure on Muni

Purpose

Customer feedback data is utilized to improve the safety and security of riders when using the muni transportation system.

Definition

Customer rating is determined by the number of responders who rated muni good or excellent by the number of total responders. Reported systemwide.

Methodology

sum ([number of respondents who rate muni as good or excellent]) ÷ sum ([number of responses])

Target

Achieve 2% increase per year over FY17 baseline

Reporting Frequency

Annually

Contact

For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

Source: Muni Rider Survey

Reported results are subject to change as data quality improves or new data becomes available.