ATTN: Due to earlier manual mode train in the IB direction, residual OB service gap in #subwaysvc likely. We are wo… https://t.co/nMIvqDH7QE (More: 8 in last 24hrs)

Employee rating: Overall employee satisfaction

Wednesday, August 1, 2018

Reset to default view
Export image
Download displayed data in excel format
Download complete/accessible data for this metric

Objective

Objective 4.1: Strengthen morale and wellness through enhanced employee engagement, support, and development

Metric

Employee rating: Overall employee satisfaction

Purpose

Rating is measured by dividing the number of respondents who are somewhat or very satisfied by the total number of responses and is reported agency-wide.

Definition

Rating is measured by dividing the number of respondents who either somewhat or strongly agree with the statement, “Overall satisfaction,” by the total number of responses and is reported agency-wide.

Methodology

sum ([number of respondents who either somewhat or very satisfied]) ÷ sum ([number of responses])

Target

Achieve 2% increase per year over FY17 baseline

Reporting Frequency

Annually

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

Ratings are collected through the annual Employee Engagement Survey and weighted by employee division response rates.