FINAL UPDATE: IB #FMarket cleared at Market and Van Ness. Regular service resuming. https://t.co/LnMpO62dZL (More: 26 in last 48 hours)

Muni customer complaints per 100,000 miles

Monday, August 1, 2022

Reset to default view
Export image
Download displayed data in excel format
Download complete/accessible data for this metric

Value

Trust: Strengthening the social and cultural connections of the city and building confidence in the agency.

Metric

Muni customer complaints per 100,000 miles

Purpose

Tracking customer complaints during muni operation support in the improvement of customer service, public outreach, and engagement.

Definition

Muni customer complaint counts are normalized to mileage and reported system-wide.

Methodology

sum ([number of complaints) * 100,000 ÷ sum ([number of miles])

Target

Achieve 3% decrease per year over 5-year historical average

Reporting Frequency

Monthly

Contact

For questions, comments, and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

N/A

 

Return to Performance Metrics