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Muni On-Time Performance

Wednesday, August 1, 2018

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Objective

Objective 2.1: Improve transit service

Metric

Muni on-time performance

Purpose

On-time performance (OTP) measures how well Muni vehicles adhere to the schedule and serves as an indicator for the reliability and attractiveness of Muni service as a travel option for our customers.

Definition

Muni on-time performance is calculated by dividing the count of vehicle timepoint arrivals that are on-time (within four minutes late or one minute early of the scheduled arrival time) by the number total arrivals, reported system-wide.

Methodology

sum ([on time arrivals]) ÷ sum ([total arrivals])

Target

Achieve 85% on-time performance in accordance with City Charter

Reporting Frequency

Monthly

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

N/A