HeadsUp: Protest/march activity is beginning on Market St. near Steuart. At this time, minor delays are expected in the area, but no reroutes are being implemented at this time. Personnel are on scene monitoring. Will update as more information becomes available. (More: 15 in last 48 hours)

Percentage of scheduled Muni service hours delivered

Friday, March 1, 2024

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Service Quality: Convenient and safe transit and other services that deliver a positive customer experience.


Percentage of scheduled Muni service hours delivered


Service delivery is tracked to in order to ensure a high levels of reliability, schedule adherence, and overall quality of service.


Filled service hours are divided by scheduled hours and reported system-wide.


sum ([scheduled hours delivered]) / sum ([scheduled hours])


Achieve 98.5% service delivery in accordance with City Charter

Reporting Frequency



For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.


This metric does not take into account missed service due to delays. 

Reported results are subject to change as data quality improves or new data becomes available.


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