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Percentage of scheduled Muni service hours delivered

Wednesday, August 1, 2018

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Objective

Objective 2.1: Improve transit service

Metric

Percentage of scheduled Muni service hours delivered

Purpose

Service delivery is tracked to in order to ensure a high levels of reliability, schedule adherence, and overall quality of service.

Definition

Filled service hours are divided by scheduled hours and reported system-wide.

Methodology

sum ([scheduled hours delivered]) / sum ([scheduled hours])

Target

Achieve 98.5% service delivery in accordance with City Charter

Reporting Frequency

Monthly

Contact

For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com.

Notes

This metric does not take into account missed service due to delays.