Percentage of scheduled Muni service hours delivered
Friday, September 1, 2023
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Value |
Service Quality: Convenient and safe transit and other services that deliver a positive customer experience. |
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Metric |
Percentage of scheduled Muni service hours delivered |
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Purpose |
Service delivery is tracked to in order to ensure a high levels of reliability, schedule adherence, and overall quality of service. |
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Definition |
Filled service hours are divided by scheduled hours and reported system-wide. |
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Methodology |
sum ([scheduled hours delivered]) / sum ([scheduled hours]) |
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Target |
Achieve 98.5% service delivery in accordance with City Charter |
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Reporting Frequency |
Monthly |
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Contact |
For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
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Notes |
This metric does not take into account missed service due to delays. Reported results are subject to change as data quality improves or new data becomes available. |