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Executive Summary

Background San Francisco is home to an estimated 187,000 adults ages 60 and older and 38,000 adults ages 18-64 living with a disability. Nearly two-thirds of the disabled population are people of...

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Guiding Visions and Values

This section outlines the core principles, values and long-term aspirations that guide the SFMTA's decision-making and goal-setting throughout the Accessibility Strategy's implementation. SFMTA...

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Glossary

Why does the Accessibility Strategy use both “people with disabilities” and “disabled people”? Some in the disability community prefer person-first language, which recognizes the person before the...

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Women's Herstory Month Book List

SFMTA Women’s Herstory Month 2024 Reading List A short list of books that the cultural heritage working group put together for this month to engage you in your ongoing learning of the contributions...

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2. Streets Policy and Planning

The SFMTA is responsible for providing physical access to the transportation network, and also works collaboratively to ensure that all programs and projects developed by the SFMTA are accessible to...

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3. Muni Capital Projects

The SFMTA has made significant capital investments over the years to ensure all Muni vehicles are accessible and to construct stops and stations that accommodate all passengers, especially riders...

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4. Muni Service Planning and Policy

In addition to specific requirements established by the Americans with Disabilities Act (ADA) to ensure access to public transportation, Muni also has many other polices in place to make travel easier...

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6. Paratransit Capital

Key capital elements of the SF Paratransit program include our vehicles, maintenance facilities, administrative offices, dispatch and scheduling systems, as well as other customer service...

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8. Paratransit Eligibility and Enrollment

SF Paratransit offers a range of transportation services, from individual taxi rides to group shuttles. Each service has distinct eligibility criteria and enrollment processes to meet the diverse...

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2.1 Accessibility-Informed Programs and Planning

Key Takeaways: Planning accessible streets requires the perspectives and experiences of people with disabilities and older adults. The SFMTA should continue exploring effective and innovative methods...

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3.4 Accessible Signage and Wayfinding

Key Takeaway: Potential areas of improvement include audible wayfinding at bus stops and Metro stations, audible information regarding temporary changes in service, and signage pointing to accessible...

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3.1 Accessible Muni Vehicles

Key Takeaway: Collaborations between the SFMTA and riders with disabilities have led to new accessibility features on buses and trains, such as improved ramps, braille/raised letter numbers for easy...

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4.2 Affordable Muni

Key Takeaway: The Muni system should remain affordable for older adults and people with disabilities. Many older adults and people with disabilities in San Francisco face a high cost of living with...