External Communications, Marketing & Outreach
The Communications & Marketing Division is responsible for internal and external communications that engage and share information with the customers, stakeholders and the public. The division is responsible for media and public relations, marketing, special events, creative services, community outreach and customer service. The functional expertise of the division enables the SFMTA to keep customers, stakeholders and the general public informed about transportation services, as well as, capital improvement plans and projects that impact people and the communities we serve.
Working across the agency, we facilitate outreach and engagement with a variety of stakeholders including community and advocacy groups, businesses, elected and government officials, metropolitan planning organizations, media, employees and other stakeholders. We focus on building trusting relationships that better enable the SFMTA to fulfill its mandate as San Francisco's transportation agency. We also work to support the internal effectiveness of the agency by helping leaders, managers and individual contributors align all agency staff to the same vision, mission, goals, objectives and values.