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Notice

Notice of Tree Removal at 4200 Geary Boulevard

Effective Date

Friday, March 28, 2025 to Sunday, April 27, 2025

Project update

Online E-commerce Systems Outage

Tuesday, June 21, 2022 - Wednesday, June 22, 2022

Outage information Some online e-commerce systems are having outages; we are attempting to identify the affected systems. The following website services will be unavailable: Online citation payments...

Page

Boot Hearings

To Schedule a Boot Hearing After Immobilization We understand your frustration when you return to your parked vehicle only to find that your vehicle has been booted. If you believe that your vehicle...

Reports and documents

SFMTA Regulatory Recommendations: Transportation Network Companies (TNCs) and Autonomous Vehicles (AVs)

Friday, 4 August, 2017

San Francisco regularly files comment letters to State and Federal regulators on issues relating to Transportation Network Companies (TNC) and Autonomous Vehicles (AV). Letters are often developed and...

Documents

Initial Comments to Order Instituting Rulemaking Filed on Behalf of the SFMTA

Comments to Order Instituting Rulemaking Filed on Behalf of the SFO Commission

Reply Comments to Order Instituting Rulemaking Filed on Behalf of the SFMTA

Prehearing Conference Statement – San Francisco Airport Commission

Prehearing Conference Statement Filed on Behalf of the SFMTA

Workshop Statement

Opening Comments On Scoping Memorandum

Comments on Rules and Regulations to Protect Public Safety to the Transportation Industry

Comments to the Proposed Decision Adopting Rules and Regulations to Protect Public Safety to the Transportation Industry

Reply Comments on Rules and Regulations to Protect Public Safety to the Transportation Industry

11-Response to TPAC And Uber Applications for Rehearing of Decision 13-09-045 Regarding TNC's

Comment March 25, 2014 Ruling Requesting on Proposed Modification to Decision 13-09-045

Reply Comments in March 25, 2014 Ruling Requesting on Proposed Modification to Decision 13-09-045

Comments in Response to Proposed Decision Modifying Decision 13-09-045

Comments in Ruling Regarding Commission’s Rules for Limousine Operators and Charter-Party Carriers

Comments of Ruling for Phase II Proceeding

Reply Comments of Ruling for Phase II Proceeding

Comments in Ruling of Public Utility Code Section 5401 on Ridesharing Features Offered by TNC

Opening Comments of Ruling the Background Check Requirements For TNC Drivers.

Reply Comments of Ruling the Background Check Requirements for TNC Drivers

Opening Comments on Phase II Issues and Reserving Additional Issues for Resolution in Phase III.

Opening Comments on The Concept of Personal Vehicles.

Reply Comments on the Concept of Personal Vehicles.

Opening Comments of Ruling Inviting Instructing Party on Background Checks of Prospective TNC Drivers.

Reply Comments of Ruling InvitingInstructing Party on Background Checks of Prospective TNC Drivers

Opening Comments of Proposed Decision For Phase III.A Definition of Personal Vehicle

Reply Comments of Proposed Decision for Phase III.A Definition of Personal Vehicle

Opening Comments of Phase III.B Scoping Memo and Ruling of Track 1 – Background Check Requirements

Reply Comments of Phase III.B Scoping Memo and Ruling of Track 1 – Background Check Requirements

Opening Comments of Phase III.B Scoping Memo and Ruling of Track 2 Data

Opening Comments of Phase III.B Scoping Memo and Ruling of Track 3 Data

Reply Comments of Phase III.B Scoping Memo and Ruling of Track 3 Data

Opening Comments of Regarding the Proposed Decision to Phase III.B Track 1-Background Check Requirements

Response to Petitions of General Motors-GM Cruise, Lyft and Raiser-Use of Autonomous Vehicles Phase III.B

Opening Comments of Pilot Test Program for Autonomous Vehicle Passenger Service

Reply Comments of Pilot Test Program for Autonomous Vehicle Passenger Service

Joint Motion of the Official Notice

Reply to the Joint Motion of LYFT & Rasier-Ca LLC Official Notice

Opening Comments of Proposed Data Reporting Requirements

Reply Reagarding Proposed Data Reporting Requirements

Opening Comments for Disability to Order Instituting Rulemaking 19-02-012

Reply Comments of SFMTA on Disability to Order Instiyuting Rulemaking 19-02-012

Opening Comments of the SFCTA and Mayor's Office on Disabililty on Proposed Decision on Track 1 Issues

Reply Comments of the SFMTA, SFCTA and Mayor's Office on Disability on Proposed Decision on Track 1 Issues

Reply Comments of the SFMTA, SFCTA and Mayor's Office on Disability on Proposed Decision on Track 2 Issues

Reply Comments of the SFMTA, SFCTA and Mayor's Office on Disability on Proposed Decision on Track 2 Issues & 10.10.2019 Workshop

Reply Comments of the SFMTA, SFCTA and SF Mayor's Office on Disability on Track 2 Proposal and Oct 10, 2019 Workshop

Opening Comments of the SFMTA, SFCTA, SF City Atty's Office and SFO to Phase III.C Scoping Memo & Ruling of Assigned Com. TNC Da

Reply of SFMTA, SFCTA, SF Atty's Office and SFO to Phase III.C Scoping memo and Ruling of Assigned Commissioner Track 3-TNC Data

Comments of the SFMTA and SFCTA on ALJ Ruling Parties to Comment on Questions Regarding CPUC Regulation of Autonomous Vehicle

Opening Comments of SFMTA & SFCTA Authority on ALJ Ruling Ordering Parties to Comment on Questions Regarding CPUC Regulation of

Reply to Uber, Response to ALJ'S Order to Safety Report for 2017-2018 Regarding Alleged Sexual Assault Incidents

Comments of SFMTA, SFCTA and SF Mayor's Office on Disability on Proposed Decision on Track 2 Issues

Opening Comments of the SFMTA, SF City Atty's Office, SFO and SFCTA on the Proposed Decision RE Data Confidentiality Issues

Opening Comments of the SFMTA and SFO Regarding Applicability of Assembly Bill 5 and Labor Code Sec: 2750.3 to TNC and Drivers

Reply Comments of SFMTA, SFCTA and SF Mayor's Office on Disability on Proposed Decision on Track 2 Issues

Reply Comments of SFMTA, SF City Atty's Office, SFO and SFCTA on the Proposed Decision RE Data Confidentiality Issues Track 3

Reply Comments of SFMTA and SFCTA on ALJ Ruling to Comment on Questions Regarding CPUC Regulation of Autonomous Vehicles

Response of SFMTA, SF City Atty's Office, SFO, SFCTA to Rehearing of Decision 20-03-014

Protest by SFMTA, SFCTA and SFMOD to Uber AL 1.

Protest by SFMTA, SFCTA and SFMOD to Lyft AL 1.

Reply Comments of SFMTA, SFCTA, SF City Atty's Office and SFO to Phase III.C Scoping Memo and Ruling of Assigned Commissioner

Opening Comments of SFMTA and SFO on Assigned Commissioner's Ruling Parties to Comment on Questions Regarding Sexual Assault

Proposal of SFMTA, SFCTA and SF Mayor's Office on Disability on Track 3 Issues.

Response of SFMTA, SFCTA, SF City Atty. Office and SFO Motions of Uber and Lyft for Leave File Confidential Info Under Seal.

Comments of SFMTA and SFO in Response to June 9, 2020 2nd Amended Phase III.C. Scoping Memo.

Protest to Uber Advice Letter 4, Q2 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Lyft Advice Letter 4, Q2 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Comments of SFMTA, SFCTA and SF Mayor's Office on Disability on Track 3 Proposal and Workshop 8.14.2020

Reply Comments of SFMTA, SFCTA and SF Mayor's Office on Disability on Track 3 Proposal and Workshop 8.28.2020

Comments of SFMTA, SFCTA, and SF Mayor’s office on disability on draft resolution ALJ-388- resolution deny the appeals 10.20.202

Protest to Lyft Advice Letter 5, Q3 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Comments of SFMTA and SFCTA on the proposed decision authorizing deployment of drivered and driverless autonomous vehicle

Reply comments of SFMTA and SFCTA on the proposed decision authorizing deployment of drivered and driverless autonomous vehicle

Protest to Uber Advice Letter 6, Q3 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Uber Advice Letter 7, Q4 2019 – Q3 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Rehearing Decision-SFMTA and SFCTA on the proposed decision authorizing deployment of drivered & driverless autonomous vehicle

Protest to Uber Supplemental Advice Letter 1A, Q3 of 2019, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Uber Supplemental Advice Letter 2A, Q4 of 2019, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Uber Supplemental Advice Letter 3A, Q1 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Uber Advice Letter 4A, Q2 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Lyft Advice Letter 4A, Q2 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Lyft Supplemental Advice Letter 1A, Q3 of 2019, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Lyft Supplemental Advice Letter 2A, Q4 of 2019, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Lyft Supplemental Advice Letter 3A, Q1 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Lyft Advice Letter 6, Q4 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Protest to Uber Advice Letter 8, Q4 of 2020, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Comments by SFMTA SFCTA MOD to Proposed Decision on Track 3 Issues

Reply Comments to Proposed Decision on Track 3 Issues 2-23-2021

Request by SFMTA SFCTA MOD for Commission Review of Disposition of Lyft AL 4B

Request by SFMTA SFCTA MOD for Commission Review of Disposition of Uber AL 4B

Track 4 Proposal of SFMTA on Disability to Order Instituting Rulemaking 19-02-012

Protest to Lyft Advice Letter 7, Q1 of 2021, Rulemaking R. 19-02-012, Decision (D.) 20-03-007

Revised Track 4 Proposal of the SFMTA, SFCTA, MOD

Comments of the SFMTA, SFCTA, MOD on Track 4 Proposal

Reply comments of the SFMTA, SFCTA, MOD on Track 4 Proposal

Response of the motions of Uber, Lyft, and Hopskipdrive for leave to file confidential information under seal

Response of SFMTA and SFCTA, LLC’s Motion for Confidential Treatment of Portion of 2021 Annual TNC Reports

Comments of the SFMTA, SFCTA, MOD on Track 4 Proposal

Reply Comments of the SFMTA, SFCTA, MOD on Track 4 Proposal

Opening Comments SFMTA, SFCTA, SFO for release of 2014 to 2019 Annual TNC Reports

SFMTA, SFCTA, MOD on disability proposal on assigned commissioner’s amended track 5 scoping memo and ruling

Reply SFMTA, SFCTA, SFO for release of 2014 to 2019 Annual TNC Reports

Comments of the SFMTA, SFCTA, MOD on track 5A proposals and February 17, 2022 workshop

Reply comments of the SFMTA, SFCTA, MOD on track 5A proposals and workshop

Track 5B proposals of SFMTA, SFCTA, MOD

Open comments of SFMTA, SFCTA, SFO proposed denying Lyft's appeal of confidential treatment of info in 2020 Annual Report

Comments of the SFMTA, SFCTA, MOD on track 5A proposals decision

Reply comments of SFMTA, SFCTA, SFO proposed denying Lyft's appeal of confidential treatment of info in 2020 Annual Report

Comments of the SFMTA, SFCTA, MOD on track 5A issues and data submission for pre-scheduled trips

Reply comments of the SFMTA, SFCTA, MOD on track 5A issues and data submission for pre-scheduled trips 4.27.22

Reply comments of the SFMTA, SFCTA, MOD on track 5A issues and data submission for pre-scheduled trips 5.4.22

Comments on The Draft Resolution Approving Cruise Llc’s Application for Autonomous Vehicle Passenger Service Phase I Driverless

Response of SFMTA, SFCTA, SFO emergency motion for decision denying Lyft's appeal of confidential treatment of info in Lyft

Response of SFMTA, SFCTA, SFO Lyft's application for rehearing for decision denying Lyft's appeal of confidential treatment Lyft

Comments on The Draft Resolution Approving Cruise LLC’s Application for Autonomous Vehicle Passenger Service Phase I Driverless

2021.11.29 Comments on Cruise Application for Driverless Deployment Permit – Tier 3 Advice Letter

2022.06.30 Additional Proposal of SFMTA, SFCTA, And SF Mayor’s Office On Disability on Track 5A Issues

2022.07.01 Response of SFMTA, SFCTA, SFO for Confidential Treatment of Certain Data in 2022 Annual Reports

2022.07.14 Comments of SFMTA, SFCTA, And SF Mayor’s Office On Disability on Track 5A Issues

2022.07.14 - Certificate of Service_Track 5A Issues

Reply of SFMTA, SFCTA, And SF Mayor’s Office On Disability on Track 5A Issues

Comments of SFMTA, SFCTA and SF Mayor's Office on Disability on Wait And Save Service

Reply Comments of SFMTA, SFCTA and SF Mayor's Office on Disability on Wait And Save Service

2022.10.20 Service In R12-12-011 Comments SFMTA, SFO, SFCTA on The Proposed Decision Requiring Transportation Network Company

2022.10.25 Joint Reply Comments of SFMTA, SFCTA and SFO on The Proposed Decision Requiring Transportation Network Companies

Comment Letter for AV Confidentiality Draft Resolution CPUC L-619

Reply Letter for AV Confidentiality Draft Resolution CPUC L-619

2023.01.23 Protest of Waymo LLC Tier 3 Advice Letter (0001)

Protest of Cruise LLC Tier 2 Advice Letter (0002)

Comments of SFMTA, SFCTA, And SF Mayor’s Office On Disability on Track 5A Issues

Comments of SFMTA, SFCTA, And SF Mayor’s Office On Disability on Track 5A Issues 2.14.23

SF COMMENTS ON THE DRAFT RESOLUTION APPROVING AUTHORIZATION FOR WAYMO AUTONOMOUS VEHICLE PASSENGER SERVICE PHASE 1 DRIVERLESS

Comments on Draft Resolution Approving Authorization for CRUISE Autonomous Vehicle Passenger Service Phase 1 Driverless Deployme

Opening Comments SFMTA & SFCTA on The Assigned Commissioner’s Ruling Reopening The Record for Further Comments Regarding

Joint Opening Comments SFMTA & SFCTA to The Assigned Commissioner’s Ruling on Development of New Data Reporting Requirements for

2023.06.27Joint Post Workshop Comments SFMTA & SFCTA on The Assigned Commissioner’s Ruling on Development of New Data Reporting

The Assigned Commissioner’s Ruling Reopening The Record for Further Comments Regarding The Disclosure of TNC Annual Reports from

Join Response SFMTA &SFCTA to Motions of Uber, Lyft, Nomad for Confidential Treatment of Certain Data in 2023 Annual Report

CPUC Status Conference slide

2023.8.17 Cruise Advice Letter Motion to Stay FINAL-signed

2023.8.17 Waymo Advice Letter Motion to Stay FINAL-signed

Joint Sur-reply SFMTA &SFCTA to the Reply of Lyft, Re: Confidential Treatment of Certain Data in Its 2023 Annual Report

San Francisco’s Application to Rehear Resolution Tl-19144 Approving Authorization for Waymo Autonomous Vehicle Passenger Service

San Francisco’s Application to Rehear Resolution Tl-19145 Approving Authorization for Cruise Llc’s Expanded Service in Autonomou

San Francisco Near Term Priority Metrics & Data Uses

Supplemental comments on proposed NHTSA temporary exemption from Federal Motor Vehicle Safety Standards for GM’s Cruise Origin v

Comment letter on proposed NHTSA temporary exemption from Federal Motor Vehicle Safety Standards for GM’s Cruise Origin vehicle

SF Joint Comments on Proposed Decision re 2014-2019 Annual Reports 11 29 2023

2024.01.31 TNC-Response to Lyft App for Rehearing 2014-2019_ Final-signed

SFMTA comments on Cruise Llc’s Offer of Settlement in Response to Administrative Law Judge’s Ruling on Motion of Cruise Llc

Joint Response of SFMTA, SFMOD, And SFCTA to Uber Technologies, Inc.’S Petition for Modification of Decision 20-03-007

Joint Comments of SFMTA, SFMOD, And SFCTA to Uber Technologies, Inc.’S Petition for Modification of Decision 20-03-007

Opening Comments of SFMTA in The Annual Reports For 2021-2024 And Setting The Guidelines For The Submittal of Future Annual Reports, Modifying Decision 20-03-014, And Closing Proceeding

Fares

Clipper START

Clipper START is a pilot program providing a 50% discount on all Clipper single ride fares for adults (ages 19-64) with a gross annual income at or below 200% of the Federal Poverty level. This...

Post Incident Summaries - June 2020

Monday, 1 June, 2020

Detailed accounts of recent major system delays of 30-minutes or longer. We apologize if you were inconvenienced by any of these delays and thank you for riding Muni. Incidents are posted on this page...

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Scooter-Related Violation Hearings, Scooter Permit Issues & Moped Infractions

Operators who have been permitted to conduct a Powered Scooter Share Program in the city risk being issued an infraction if a powered scooter in this Program is parked, left standing or unattended on...

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Speeding Ticket

Free language assistance is available. For assistance, please call ☎ 311 (Outside SF 415.701.2311; Teletypewriter 415.701.2323). A 311 staff member can provide more information. The SFMTA started...

Project update

October 2019 Citation Photos Unavailable

Thursday, October 24, 2019

At this time, customers with citations are unable to see officer photos on the citation payment and protest website for tickets issued after September 30, 2019. We are investigating the root cause now...

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Boot (Immobilization) Hearings

If your vehicle has been booted, you may have an immediate hearing to protest the boot, either at the Customer Service Center at 11 South Van Ness in the city, or by video, phone or by mail, with a...

Page

Contest a Tow With a Written Hearing

You are responsible for storage fees Storage fees accrue daily and you are responsible for the payment of all towing and storage fees. You should get your vehicle out of Impound immediately to stop...

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Shuttle Bus / Charter Bus-Related Violation Hearings

The city’s Commuter Shuttle Program regulates employer-provided shuttles in San Francisco. The Program requires shuttle operators to follow sets of regulations in order to be allowed regular access to...

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Taxi and Motor Vehicles for Hire Hearings

In San Francisco the private taxi industry is governed, licensed and regulated by the Taxis, Access & Mobility Services Department of the SFMTA. Taxi drivers in the city are required to be actively...

Blog post

Customer Service Kiosks Provide New Services

5 years 3 months ago

A Customer Service Kiosk at Powell and Market As the city gradually reopens for business, the SFMTA has moved many of our customer service functions on-line. To support our customers who may need in...

Blog post

Celebrating the Life and Legacy of Rosa Parks

4 years 9 months ago

“Stand for something or you will fall for anything. Today’s mighty oak is yesterday’s nut that held its ground.” Today, we celebrate the legacy of civil rights icon, Rosa Parks. 66 years ago, Rosa...

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Disabled Placard Misuse Hearings

Placard misuse occurs when a driver is found having parked while displaying a Disabled Parking (DP) placard authorized for someone else. A citation may be issued to the driver when there is no...

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Muni Transit Fare Violations Hearings

Unless a transit customer is under age 19, the SFMTA requires payment for transit services on a Muni rail line or Muni Metro bus trip, or Cable car, and every passenger needs some proof of payment (or...

Event

SFMTA Board of Directors meeting, Sept. 17, 2013

Tuesday, September 17, 2013

Notice

Taxi is an Essential Service During Public Safety Curfew – 5.31.2020

Effective Date

Sunday, May 31, 2020

Notice

8 minutes, 46 seconds honoring the life of Mr. George Floyd - Taxi Industry

Effective Date

Tuesday, June 9, 2020

Blog post

Advocacy works! Recognizing the 30th Anniversary of the Americans with Disabilities Act

5 years 3 months ago

This week marks the 30th anniversary of the signing of the Americans with Disabilities Act (ADA). In 1990, the ADA made clear that public transit must be fully accessible to persons with disabilities...

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Contest a Tow

How To Contest a Vehicle Tow Ordered by SFMTA Enforcement You may dispute the validity of the tow by scheduling a hearing within 30 days of the date of the tow. The date selected for a hearing does...

Reports and documents

November 2016 Post Incident Summaries

Tuesday, 1 November, 2016

Wednesday, November 30 From 8:07 to 8:57 p.m., the southbound M Oceanview Line was blocked at 19th Avenue and Crespi Drive by an automobile on the track way. Southbound M trains switched back at 19th...

Blog post

Ride For Rosa

6 years 7 months ago

We are celebrating a courageous woman who helped transform the way we think about equity in transit—beginning with a new Muni campaign honoring Rosa Parks. Parks is one of the most closely associated...

Blog post

The Geneva Car House: 115 of Years Transit History at Balboa Park

8 years 10 months ago

On the southeast corner of Geneva and San Jose avenues, an intersection of broad streets crisscrossed by a web of light rail tracks, sits a once-grand Victorian building marked by a distinctive round...