UPDATE: Delay at Carl/Cole now cleared. IB #NJudah resuming normal service. Residual svc gap likely as we work to b… https://t.co/f2AOe7iyuo (More: 22 in last 24 hours)

Muni Improvement Plan Archive

January-April 2019 90-Day Improvement Plan

Initiatives

Various near-term initiatives for the plan were identified and developed during collaborative work sessions within Transit. Targeted actions and measurable goals were then produced by staff to accomplish and track efforts. The 90-day focus for January-April 2019 was focused on the following initiatives:

  1. Subway Performance: Reduce major delays in the subway and enhance the customer experience during delays. 11 associated actions with this initiative.
  2. Safety: Reduce preventable collisions and enhance passenger and operator security onboard and accessing transit stops. 8 actions associated with this initiative.
  3. Rapid Network: Maintain positive trend gaps in management on Rapid network. 3 actions associated with this initiative.
  4. Mission Bay Platform: Manage construction proactively, delivery quality supplemental bus service on Third St., and minimize system impacts. 5 actions associated with this initiative.
  5. Customer information: Enhance the quality, accuracy, and availability of service information to our customers. 5 actions associated with this initiative.
  6. Missed Service: Increase service delivery, better distribute open runs across the system, and ensure scheduled service equity strategy lines are prioritized. 5 actions associated with this initiative.
  7. Staff engagement/morale: Improve responsiveness and feedback loop when staff raises issues, ideas, and concerns. 5 actions associated with this initiative.

Presentations & Reports

May 21, 2019 SFMTA Board Meeting:  Video (presentation begins at 36:10)  Slide Presentation PDF

April 16, 2019 SFMTA Board Meeting:  Video (presentation begins at 4:00)  Slide Presentation PDF

March 19, 2019 SFMTA Board Meeting:  Video (presentation begins at 2:34:35)  Slide Presentation PDF

February 19, 2019 SFMTA Board Meeting:  Video (presentation begins at 11:45)  Slide Presentation PDF

 

September-December 2018 Agency Plan to Improve Muni

Performance Targets

  1. Increase service delivery by 5% (96% or above)
  2. Reduce gaps on Rapid bus lines by 5% (12% or below)
  3. Reduce gaps on Metro rail by 3% (20% or below)
  4. Improve on-time performance on low frequency routes by 5% (63% or above)
  5. Reduce preventable collisions by 5% (68 per month or fewer)

Presentations & Reports

December 4, 2018 SFMTA Board Meeting: Video (presentation begins at 2:55:13)  Slide Presentation PDF

 

 

Current Plan Cycle