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Muni Improvement Plan Archive

June-September 2019 90-Day Improvement Plan

Initiatives

  1. Safety – Reduce preventable collisions and enhance passenger and operator security.  8 actions associated with this initiative.
  2. Service Reliability – Improve reliability of transit service to ensure passengers are provided with the service they expect.  11 actions associated with this initiative.
  3. Subway Performance – Reduce major delays in the subway and enhance the customer experience during delays.  10 actions associated with this initiative.
  4. LRV4 – Ensure that benefits of the new fleet are realized, and project delivery is on track.  5 actions associated with this initiative.
  5. Chase Center – Operationalize service plan and implement for Chase Center opening.  6 actions associated with this initiative.

Presentations & Reports

June 18, 2019 SFMTA Board Meeting:  Video (presentation begins at 11:00)  Slide Presentation PDF

August 20, 2019 SFMTA Board Meeting:  Video (presentation begins at 1:52:15)  Slide Presentation PDF

 

January-April 2019 90-Day Improvement Plan

Initiatives

  1. Subway Performance: Reduce major delays in the subway and enhance the customer experience during delays. 11 associated actions with this initiative.
  2. Safety: Reduce preventable collisions and enhance passenger and operator security onboard and accessing transit stops. 8 actions associated with this initiative.
  3. Rapid Network: Maintain positive trend gaps in management on Rapid network. 3 actions associated with this initiative.
  4. Mission Bay Platform: Manage construction proactively, delivery quality supplemental bus service on Third St., and minimize system impacts. 5 actions associated with this initiative.
  5. Customer information: Enhance the quality, accuracy, and availability of service information to our customers. 5 actions associated with this initiative.
  6. Missed Service: Increase service delivery, better distribute open runs across the system, and ensure scheduled service equity strategy lines are prioritized. 5 actions associated with this initiative.
  7. Staff engagement/morale: Improve responsiveness and feedback loop when staff raises issues, ideas, and concerns. 5 actions associated with this initiative.

Presentations & Reports

May 21, 2019 SFMTA Board Meeting:  Video (presentation begins at 36:10)  Slide Presentation PDF

April 16, 2019 SFMTA Board Meeting:  Video (presentation begins at 4:00)  Slide Presentation PDF

March 19, 2019 SFMTA Board Meeting:  Video (presentation begins at 2:34:35)  Slide Presentation PDF

February 19, 2019 SFMTA Board Meeting:  Video (presentation begins at 11:45)  Slide Presentation PDF

 

September-December 2018 Agency Plan to Improve Muni

Performance Targets

  1. Increase service delivery by 5% (96% or above)
  2. Reduce gaps on Rapid bus lines by 5% (12% or below)
  3. Reduce gaps on Metro rail by 3% (20% or below)
  4. Improve on-time performance on low frequency routes by 5% (63% or above)
  5. Reduce preventable collisions by 5% (68 per month or fewer)

Presentations & Reports

December 4, 2018 SFMTA Board Meeting: Video (presentation begins at 2:55:13)  Slide Presentation PDF

 

 

Current Plan Cycle