Percentage of streets-related customer requests addressed within timeliness standards
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Objective |
Objective 4.3: Enhance customer service, public outreach, and engagement |
Metric |
Percentage of streets-related customer requests addressed within timeliness standards |
Purpose |
Gives us a response time to work requests, monitoring response times, ways to improve and adjust. Improves coordination between units to address concerns and work requests. |
Definition |
Percentage of streets-related customer requests addressed within timeliness standards is determined by the number of cases closed within timeliness standards by the total cases closed and is reported system-wide. |
Methodology |
sum ([number of cases closed within timeliness standards]) ÷ sum ([total cases closed]) |
Target |
Address 90% of Color Curb Requests, 92% of Hazardous Traffic Signal Reports, 80% of Traffic and Parking Control Requests, 100% of Hazardous Traffic Sign Reports, and 90% of Parking Meter Malfunction Reports |
Reporting Frequency |
Monthly/ Quarterly |
Contact |
For questions, comments and accessibility issues, please contact the Performance Team at performance@sfmta.com. |
Notes |
N/A |