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Project update

October 2019 Citation Photos Unavailable

At this time, customers with citations are unable to see officer photos on the citation payment and protest website for tickets issued after September 30, 2019. We are investigating the root cause now...

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Boot (Immobilization) Hearings

If your vehicle has been booted, you may have an immediate hearing to protest the boot, either at the Customer Service Center at 11 South Van Ness in the city, or by video, phone or by mail, with a...

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Contest a Tow With a Written Hearing

You are responsible for storage fees Storage fees accrue daily and you are responsible for the payment of all towing and storage fees. You should get your vehicle out of Impound immediately to stop...

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Shuttle Bus / Charter Bus-Related Violation Hearings

The city’s Commuter Shuttle Program regulates employer-provided shuttles in San Francisco. The Program requires shuttle operators to follow sets of regulations in order to be allowed regular access to...

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Taxi and Motor Vehicles for Hire Hearings

In San Francisco the private taxi industry is governed, licensed and regulated by the Taxis, Access & Mobility Services Department of the SFMTA. Taxi drivers in the city are required to be actively...

Blog post

Customer Service Kiosks Provide New Services

4 years 11 months ago

A Customer Service Kiosk at Powell and Market As the city gradually reopens for business, the SFMTA has moved many of our customer service functions on-line. To support our customers who may need in...

Blog post

Celebrating the Life and Legacy of Rosa Parks

4 years 5 months ago

“Stand for something or you will fall for anything. Today’s mighty oak is yesterday’s nut that held its ground.” Today, we celebrate the legacy of civil rights icon, Rosa Parks. 66 years ago, Rosa...

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Disabled Placard Misuse Hearings

Placard misuse occurs when a driver is found having parked while displaying a Disabled Parking (DP) placard authorized for someone else. A citation may be issued to the driver when there is no...

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Muni Transit Fare Violations Hearings

Unless a transit customer is under age 19, the SFMTA requires payment for transit services on a Muni rail line or Muni Metro bus trip, or Cable car, and every passenger needs some proof of payment (or...

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Contest a Tow

How To Contest a Vehicle Tow Ordered by SFMTA Enforcement You may dispute the validity of the tow by scheduling a hearing within 30 days of the date of the tow. The date selected for a hearing does...

Reports and documents

November 2016 Post Incident Summaries

Tuesday, 1 November, 2016

Wednesday, November 30 From 8:07 to 8:57 p.m., the southbound M Oceanview Line was blocked at 19th Avenue and Crespi Drive by an automobile on the track way. Southbound M trains switched back at 19th...

Blog post

Ride For Rosa

6 years 3 months ago

We are celebrating a courageous woman who helped transform the way we think about equity in transit—beginning with a new Muni campaign honoring Rosa Parks. Parks is one of the most closely associated...

Reports and documents

Post Incident Summaries - July 2016

Friday, 1 July, 2016

Saturday, July 30 From 10:19 to 11:10 p.m., the southbound T Third Line was blocked at Third Street and Palou Avenue due to police activity. Northbound T trains switched back at Third Street and...

Event

Public Hearing: Tree Removals along 16th Street

Notice is hereby given that the SFMTA Hearing Section will hold a remote public hearing via teleconference to consider the item(s) listed below and that said public hearing will be held as follows...

Blog post

Congratulations to the Safe Driver Award Winners!

1 year 3 months ago

Celebrating operators at our 2024 Safe Driver Award dinner.It’s not easy to drive a cable car, streetcar or 40-foot bus through the streets of San Francisco – maneuvering around construction, parades...

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About Accessible Services

Accessible Services Mission Statement In pursuit of equity and inclusion, the Accessible Services Section of the SFMTA supports implementation of system-wide Muni transit improvements that meet and...

Reports and documents

Post-Incident Summary - June 2025

Sunday, 1 June, 2025

Detailed accounts of recent major system delays of 30-minutes or longer. We apologize if you were inconvenienced by any of these delays and thank you for riding Muni. Incidents are posted on this page...