Strategic Planning Metrics: Trust | SFMTA

Strengthening the social and cultural connections of the city and building confidence in the agency.

streetcar crowd

Overall customer satisfaction with Muni

press crowd

Customer rating: Trust in the SFMTA (metric in development)

press

Percent of positive social sentiment (dashboard in development)

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Muni customer complaints per 100,000 miles

muni driver

Muni employee commendations

Strategic Plan Performance Metrics