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Strategic Planning Metrics: Trust

Strengthening the social and cultural connections of the city and building confidence in the agency.

streetcar crowd

Overall customer satisfaction with Muni

press crowd

Customer rating: Trust in the SFMTA

(dashboard in development)

press

Percent of positive social sentiment

(dashboard in development)

closure

Muni customer complaints per 100,000 miles

muni driver

Muni employee commendations

Strategic Plan Performance Metrics