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  2. Strategic Planning Metrics: Trust

Strategic Planning Metrics: Trust

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Strengthening the social and cultural connections of the city and building confidence in the agency.

streetcar crowd Overall customer satisfaction with Muni
press crowd Customer rating: Trust in the SFMTA (metric in development)
press Percent of positive social sentiment (dashboard in development)
closure Muni customer complaints per 100,000 miles
muni driver Muni employee commendations
Strategic Plan Performance Metrics
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