Our staff and volunteers spoke to hundreds of people this MuniSafe Day Out to help them report any safety issues they experience on Muni.
This week, we held our second MuniSafe Day Out. During these events, we connect with Muni riders and communities citywide to share how they can report incidents on our system that make them feel unsafe. The message: Reporting an issue helps to make Muni safer for everyone.
MuniSafe Day Out events are part of our year-round work to keep Muni safe and strengthen the culture of respect across our system.
Learn more about our outreach on MuniSafe Day Out -- and how to report incidents to us. Plus, hear about steps we are taking to improve your experience, and how we helped to shape state legislation on this critical safety work.
Empowering communities on MuniSafe Day Out
In this personal safety work, MuniSafe Day Out is all about encouraging and empowering Muni riders.
During this year’s event, we were joined by SFMTA Board of Directors Chair Janet Tarlov, and volunteers from community-based organizations. These groups included Chinese for Affirmative Action and Community Youth Center.
Over 60 SFMTA staff and volunteers:
- Reached almost 200 Muni stops, where we posted nearly 300 signs about how to report harassment
- Our teams stopped by the Tenderloin, SoMa, Union Square, Chinatown, the Financial District, Muni Metro stations and stops along the T Third.
- Handed out pamphlets in English, Chinese and Spanish, and talked to hundreds of Muni customers
- We answered questions and shared how reporting things that feel unsafe can help our teams take action to make Muni even safer.
Reporting an incident
To report incidents to the SFMTA, you can:
- Call 311
- Fill out our Muni Feedback online form
It helps if you can provide the time of day of the incident, bus route and direction. You can find more reporting tips on our Your Voice Matters webpage. In emergencies, be sure to call 911.
By filing reports, riders give our agency valuable information we can use to understand the issues, spot patterns and respond better.
Together, we can help make Muni even safer.
Working to improve your experience
Based on public feedback we received, our teams are taking action to help reduce harassment. We are:
- Improving lighting at Muni stops
- Putting staff where riders need them the most
- Timing late night connections better to lower wait times
Thanks to rider reports, we have also been able to prosecute or seek restraining orders in more serious cases.
Read more about what we’ve learned from rider reports and safety surveys on our Safety Equity Initiative webpage (SFMTA.com/SafetyEquity). It covers other ways we are turning findings into action.
Leading the way on rider safety
We are proud to set a positive example for other transit agencies across the state.
Since 2022, the SFMTA’s Safety Equity Initiative has worked to understand how we can make Muni even safer. We started by surveying over 1,600 Muni riders to get a baseline of data. New state legislation – known as SB434 – was based, in part, on the SFMTA’s work leading the industry by collecting direct rider feedback on safety topics. SB434 mandated major California transit agencies to collect data from riders about their experiences with personal safety.
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