Powered Scooter Share Permit Program
Report Improper Riding or Parking
- JUMP (call 844-505-9155 or use this webform)
- Lime (call 415-818-1305 or email email@example.com)
- Scoot (call 415-371-9504 or email firstname.lastname@example.org)
- Spin (call 888-262-5189 or email email@example.com)
- 311 (dial 311 or make a request online)
- SFMTA Regulated Mobility Feedback Form
2019 Permit Program
The 2019-2020 Powered Scooter Share Permit Program incorporates lessons learned from the 12-month Powered Scooter Share Pilot as well as the SFMTA’s 18-month Stationless Bikeshare Permit Program with the goal of create a more useful, safe, and equitable citywide program.
The current program provides strong guidance and clear requirements regarding key issues such as the parking requirements, distribution of devices, operational sustainability, community engagement processes and data sharing and rider accountability.
As directed in the 2019-2020 Powered Scooter Share Permit Program memorandum dated September 27, 2019, the current Powered Scooter Share Program began on October 15, 2019, when the SFMTA issued permits to four companies, Spin, Scoot, Lime, and Jump, to operate for a one-year term. Key requirements of the Powered Scooter Share Program include:
- All scooters must have a lock-to device
- Clear parking guidelines and parking enforcement
- Complaints database
- Low-income plan
- Bike rack fee
- Adaptive Scooter Pilot
- Community Engagement Plan
- Labor Harmony Provision
All permittees are currently authorized to operate up to 1,000 devices. From the beginning of the program until the Shelter In Place (SIP) order went into effect (10/15/19-3/16/20), on average there were 6,700 total rides taken per day.
2018 to 2019 Pilot Program
In April 2018, the San Francisco Board of Supervisors passed legislation paving the way for the SFMTA to create a new Pilot Program to regulate Powered Scooter Share. The SFMTA Board of Directors passed its own legislation in May 2018 outlining the scope and scale of this Pilot, and SFMTA staff released the Pilot permit application later that month. The SFMTA’s application process invited proposals that prioritized the city’s concerns around safety, equity and accountability.
On August 30, 2018, the SFMTA announced that after a thorough review of 12 applications and more than 800 pages of proposals received, the agency would offer permits to Scoot and Skip. The SFMTA’s decision is based on the strength of the proposals submitted by the two companies, combined with their experience of owning, operating and maintaining a shared mobility service in the public right-of-way.
The SFMTA issued permits to Scoot and Skip on October 15, 2018, which allowed a maximum of 625 scooters for each company in the first six months. Scoot and Skip had the potential to increase their number of scooters in months seven to 12 to a cap of 2,500 upon meeting certain equity-based criteria.
Scoot and Skip put forth the strongest proposals the SFMTA received. Taken as a whole, their applications demonstrated not only a commitment to meet the terms of the permit, but a high level of capability to operating a safe, equitable and accountable scooter share service. Both companies submitted strong proposals with detailed, unique and innovative approaches that demonstrated the highest level of commitment to solving known challenges and concerns, ranging from public safety and user education to equitable access and collaboration with the city and its diverse communities.
The SFMTA found that no other applications substantially exceeded the agency’s standards for operating a shared scooter pilot program in San Francisco to the extent that Scoot and Skip did.
To provide transparency and insight into the agency’s evaluation and decision-making process, the SFMTA has made public a variety of Pilot-related information and materials on this website. These include the Mid-Pilot Evaluation and policy memo, a detailed policy memo describing the decision to award permits to Scoot and Skip, evaluations for each separate application, a summary table showing ratings for all the applicants across key evaluation criteria, the original applications received and the decision letters sent to the applicants.