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Community Service Program

SFMTA’s Community Service Program provides customers the option to perform community service in San Francisco in lieu of parking ticket and transit citation payment. Customers can enroll in a maximum of two payment plans and a maximum of $1,000 in fines and penalties per calendar year. Customers are credited $15 for every hour of community service completed.

The Community Service Program is not available for citations on vehicles that are currently booted or towed. No citation re-enrollment, contract extensions, or revisions will be granted.

Look up citation information online.

How to Sign Up

Bring a completed application to the SFMTA Customer Service Center at 11 South Van Ness Avenue.
Note: An enrollment fee is due at time of sign up.

Community Service Application    

Timeline for Completion

Customers are required to complete their community service program in a provided number of weeks. This timeline is based on the dollar amount due.

Citation Amount Enrolled Timeline for Completion Enrollment Fee
$50-$150 6 weeks $25
$151-$300 10 weeks $50
$301-$600 12 weeks $75
$601-$1,000 14 weeks $125

Community Service Program hours must be completed within the appropriate timeline. Enrollees have the option to make partial payments on the remaining amount due if they are unable to complete their hours. Failure to complete the community service plan in the time allotted will result in plan cancellation and penalties being added to past due citations.

Low Income Customers

Low income customers are granted one enrollment fee waiver per calendar year. 

Income Requirement

Customers with a gross annual income (before taxes) at or below 200% of the Federal Poverty level (income levels below) are eligible for the annual fee waiver.

Household Size 1 2 3 4 5 6
Annual Income $24,280 $32,920 $41,560 $50,200 $58,840 $67,480

 Add $8,640 for each additional household member above six.

Proof of Income

If you are in possession of a current Lifeline, Medi-Cal, EBT, or other California State Benefit card, bring that card to the SFMTA Customer Service Center to enroll.

If you do not have one of the above please visit Human Services Agency (HSA) at 170 Otis Street to verify your income. Be prepared to provide your most recent year's tax return and copies of W2s. Once certified by HSA, please visit the SFMTA Customer Service Center to enroll in the Community Service Program and receive your annual fee waiver.

Income Verification Form 

Submitting Payments

While completing community service, customers also have the option to make partial payments towards the total amount due.  Visit the SFMTA Customer Service Center Monday-Friday between 8:00 a.m. and 5:00 p.m. at 11 South Van Ness Avenue. Visa, MasterCard, cash, and personal checks accepted.