Community Service Program

SFMTA’s Community Service Program provides customers the option to perform community service in San Francisco in lieu of parking ticket and transit citation payment. Customers can enroll in a maximum of two plans and a maximum of $1,000 in fines and penalties per calendar year. Customers are credited $20 for every hour of community service completed.

Look up citation information online.

How to Sign Up

  • Online - Complete the online application; OR
  • In Person - Bring a completed application to the SFMTA Customer Service Center at 11 South Van Ness Avenue; OR
  • By Mail - Mail a completed application along with a check or money order for the applicable enrollment fee to 11 South Van Ness Avenue, San Francisco, CA 94103.

Note: An enrollment fee based on the amount enrolled is due at time of sign up. Please include a check for the appropriate fee (see below) with your application. 

Community Service Application    

Another individual can complete the community hours for you. Please complete the Registered Owner Authorization Form and include with your application if you would like to take advantage of this option. 

Timeline for Completion

Customers are required to complete their community service program in a provided number of weeks. This timeline is based on the dollar amount due.

Citation Amount Enrolled Timeline for Completion Enrollment Fee
$50-$300 10 weeks $27 ($28 effective 7/1/24)
$301-$600 14 weeks $54 ($56 effective 7/1/24)
$601-$1,000 18 weeks $79 ($82 effective 7/1/24)

Community Service Program hours must be completed within the appropriate timeline. Enrollees have the option to make partial payments on the remaining amount due if they are unable to complete their hours. Failure to complete the community service plan in the time allotted will result in plan cancellation.

Low Income Customers

Low income customers are granted one enrollment fee waiver per calendar year. 

Income Requirement

Customers with a gross annual income (before taxes) at or below 200% of the Federal Poverty level (income levels below) are eligible for the annual fee waiver.

Household Size 1 2 3 4 5 6
Annual Income $30,120 $40,880 $51,640 $62,400 $73,160 $83,920

 Add $10,640 for each additional household member above six.

Proof of Income

If you are in possession of a current Lifeline, Medi-Cal, EBT card, WIC benefits app on your phone, or a benefits letter from the Department of Homelessness and Supportive Housing (HSH) then please provide that card when applying.

If you do not have one of the above listed benefits, please follow the directions listed on the Income Verification Form.


Submitting Payments

While completing community service, customers also have the option to make partial payments towards the total amount due.  Visit the SFMTA Customer Service Center Monday-Friday between 8:00 a.m. and 5:00 p.m. at 11 South Van Ness Avenue. Visa, MasterCard, cash, and personal checks accepted.


CONNECT Program for People Experiencing Homelessness

The CONNECT Program offers People Experiencing Homelessness a one time option to receive services at participating non-profits in lieu of citation payment. Customers are credited $20 for every hour of services received.

CONNECT Program Application

Participating non-profits currently offering service for the CONNECT Program:

  • Central City Hospitality House
  • Glide Memorial Church
  • Mission Neighborhood Center-Precita Center
  • SF Coalition on Homelessness
  • St. Anthony's Foundation
  • UCHS Mother Browns