ATTN: Report of traffic lights out at Geneva and San Jose. Exercise caution through the area. Treat as a four way stop.

Community Service Program

Due to the current health emergency, the deadline for completion for all active Community Service Plans has been extended until further notice.  


SFMTA’s Community Service Program provides customers the option to perform community service in San Francisco in lieu of parking ticket and transit citation payment. Customers can enroll in a maximum of two payment plans and a maximum of $1,000 in fines and penalties per calendar year. Customers are credited $15 for every hour of community service completed.

Look up citation information online.

How to Sign Up

Bring a completed application to the SFMTA Customer Service Center at 11 South Van Ness Avenue.
Note: An enrollment fee is due at time of sign up.

Community Service Application    

Timeline for Completion

Customers are required to complete their community service program in a provided number of weeks. This timeline is based on the dollar amount due.

Citation Amount Enrolled Timeline for Completion Enrollment Fee
$50-$150 6 weeks $25
$151-$300 10 weeks $50
$301-$600 12 weeks $75
$601-$1,000 18 weeks $125

Community Service Program hours must be completed within the appropriate timeline. Enrollees have the option to make partial payments on the remaining amount due if they are unable to complete their hours. Failure to complete the community service plan in the time allotted will result in plan cancellation.

Low Income Customers

Low income customers are granted one enrollment fee waiver per calendar year. 

Income Requirement

Customers with a gross annual income (before taxes) at or below 200% of the Federal Poverty level (income levels below) are eligible for the annual fee waiver.

Household Size 1 2 3 4 5 6
Annual Income $25,520 $34,480 $43,440 $52,400 $61,360 $70,320

 Add $8,960 for each additional household member above six.

Proof of Income

If you are in possession of a current Lifeline, Medi-Cal, EBT card, WIC benefits app on your phone, or a benefits letter from the Department of Homelessness and Supportive Housing (HSH) then please provide that card to the clerk at the SFMTA Customer Service Center.

If you do not have one of the above listed benefits, please follow the directions listed on the Income Verification Form.


Submitting Payments

While completing community service, customers also have the option to make partial payments towards the total amount due.  Visit the SFMTA Customer Service Center Monday-Friday between 8:00 a.m. and 5:00 p.m. at 11 South Van Ness Avenue. Visa, MasterCard, cash, and personal checks accepted.