Boot and Tow Fee Reductions
You may be eligible for the following fee reductions if you are the registered owner, renter or lessee of a vehicle that has been towed for the first time. Additionally, individuals at or below 200% of the Federal Poverty Level are eligible for discounted boot removal and tow administrative fees.
*Additional contractor Tow Fee applies to all tows
**Qualified individuals will also receive the following reductions
- Up to three days storage fee waiver
- Dolly or flatbed fee waiver
Boot Removal Fee
The low income boot removal fee must be paid in person at the SFMTA Customer Service Center, 11 South Van Ness Avenue (near Market Street).
The Low Income Tow and Boot Rewmoval fees are available to the registered owner, renter, or lessee if their annual income is at or below 200% of the Federal Poverty Level. Income limits by household size are listed below.
*Add $8,640 for each additional household member over six
How do I get the discount?
The first time tow reduction will be automatically applied after a review of your record.
For low-income fee reductions, you must present a government issued ID, a copy of the lease or rental agreement (if applicable) and either a California State Medi-Cal or Electronic Benefits Transfer (EBT) card, or SFMTA Lifeline Card in-person at the time your boot or tow fee payment (fees may not be paid online).
For booted vehicles, if you do not have one of the cards listed above, please follow the directions listed on the Income Verification Form.
You are encouraged to take advantage of the three days’ grace period on towed vehicle storage fees or for payment on booted vehicles in order to receive your discount prior to payment. For towed vehicles, if you paid the full amount, but would like to request consideration for a refund, you may submit your request online. Refunds may take up to eight weeks for processing.