ATTN: OB #subwaysvc btwn West Portal and Forest Hill is slow moving, expect residual service delays. (More: 25 in last 24hrs)

Boot and Tow Fee Reductions

You may be eligible for the following fee reductions if you are the registered owner, renter or lessee of a vehicle that has been towed for the first time. Additionally, individuals at or below 200% of the Federal Poverty Level are eligible for discounted boot removal and tow administrative fees. 


Administrative Tow-Fee*

Fee Type Amount
Standard Fee $283.75
First-Time Fee  $200.75
Low-Income Fee** $0

*Additional contractor Tow Fee applies to all tows

**Qualified individuals will also receive the following reductions
    - Up to three days storage fee waiver
    - Dolly or flatbed fee waiver

Boot Removal Fee          

Fee Type Amount
Standard Fee    $505
Low-Income Fee  $100


Income Requirements

The Low Income Tow and Boot Rewmoval fees are available to the registered owner, renter, or lessee if their annual income is at or below 200% of the Federal Poverty Level. Income limits by household size are listed below. 

Household Size 1 2 3 4 5 6*
Annual Income $24,280 $32,920 $41,560 $50,200 $58,840 $67,480

*Add $8,640 for each additional household member over six


How do I get the discount?

The first time tow reduction will be automatically applied after a review of your record.

For low-income fee reductions, you must present a government issued ID, a copy of the lease or rental agreement (if applicable) and either a California State Medi-Cal or Electronic Benefits Transfer (EBT) card, or SFMTA Lifeline Card in-person at the time of tow or boot fee payment (fees may not be paid online).

If you are not enrolled in any of these programs, but believe you meet the income requirements, take this form to the San Francisco Human Services Agency for income certification and follow the instructions for submission.  A copy of your most recent income tax forms will be required.

You are encouraged to take advantage of the three days’ grace period on towed vehicle storage fees or for payment on booted vehicles in order to receive your discount prior to payment. If you paid the full amount, but would like to request consideration for a refund, you may submit your request online. Refunds may take up to eight weeks for processing.

Income Verification Form