The SFMTA’s X account, @sfmta_muni, provides real-time alerts about Muni service disruptions, information about the SFMTA’s work and notices about upcoming events that affect transportation in San Francisco.
Staffed Hours
- Monday - Friday: 5 a.m. - 9 p.m.
- Saturday - Sunday: 9 a.m. - 6 p.m.*
*Weekend hours may vary to provide staff during special events.
Outside staffed hours, please contact 311 for 24/7 assistance all days of the year.
Post or Not?
During staffed hours, we provide live Muni alerts and can respond to information requests from X users who mention our handle, @sfmta_muni in their post. In providing live Muni service information, we can better assist customers who provide their location, Muni bus route or rail line, direction and their vehicle’s four-digit number. We may be able to provide other general transportation information if it’s readily available.
We also look to X users as additional eyes and ears on the streets. We monitor X for feedback and reports that may help inform our real-time transportation management.
Please submit non-emergency complaints and other customer service requests to 311 for investigation and follow-up. For emergencies, call 911.
Abbreviations
Given the X character limit, we often use abbreviations to keep information in a single post. Here are common abbreviations we use:
- IB = Inbound
- OB = Outbound
- NB = Northbound
- SB = Southbound
- ATTN = Attention
- btwn = Between
- ROW = Right-of-Way
- dwtn = Downtown
- Mkt = Market
- Svc = Service
Hashtag Legend
We use the following hashtags to identify the Muni Metro rail lines and historic streetcar lines in our service alert posts:
Historic Streetcar Lines:
- #FMarket = F Market & Wharves
Metro Lines:
- #Subwaysvc = Muni Metro subway service between West Portal and Embarcadero stations, which includes Metro lines:
- #JChurch = J Church
- #KIngleside = K Ingleside
- #LTaraval = L Taraval
- #MOceanView = M Ocean View
- #NJudah = N Judah
- #CentralSubway = subway service between Chinatown-Rose Pak Station and Bayshore & Sunnydale:
- #TThird = T Third