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Reduced Fees for First Time Tow and Low Income Individuals

BACKGROUND

Individuals may receive a reduction of the tow Administrative Fee if her or his vehicle was never previously towed by the SFMTA or SFPD.

Individual vehicle owners who participate in eligible programs for low income families or individuals, and whose vehicle was never previously towed by the SFMTA or SFPD, may receive an additional reduction of the Administrative Fee by providing acceptable proof of participation. Eligible individuals may also receive up to 3 days storage fee waiver.

The owner of the towed vehicle must be an individual.  All businesses, including partnerships, for-profit corporations, and nonprofit corporations are excluded from receiving a reduction in fees.


TOW ADMINISTRATIVE FEE SCHEDULE

ADMINISTRATIVE FEE FEE TO BE PAID AMOUNT OF REDUCTION
All tows $269 None for repeat tows and non-individuals
First time tow for individuals $177 With $92 discount
First tow low income for individuals* $89 With $92 and an additional $88 discount

*Low income individuals will be required to provide a Lifeline ID card or an award letter from one of the following program: CalFresh, SSI, Medi-Cal, Housing Assistance, or SNAP. 


REDUCTIONS MAY BE APPLIED WHEN PAYING YOUR TOW FEES

Qualified individuals who can demonstrate eligibility, will receive the First Tow reduction upon paying her or his tow fees and claiming the vehicle. Persons claiming a vehicle with multiple tow records may be required to provide California Department of Motor Vehicles (CA DMV) Certificate of Title HTVR10 to establish date of first ownership.

Qualified individuals who can demonstrate eligibility, will receive the Low Income reduction after qualifying for the First Tow reduction and upon paying her or his tow fees and claiming the vehicle.  Eligible individuals may also receive up to 3 days storage fee waiver. Individuals must provide an award letter from one of the following programs:
   · CalFresh
   · Medi-Cal
   · SNAP
   · SSI - Supplemental Security Income
   · Housing assistance program contract
   · SFMTA Lifeline

Reductions will be itemized on the tow receipt.  Check your receipt to verify whether you received the First Tow reduction or Low Income reduction for which you believe to be eligible.


PAYING A HIGHER ADMINISTRATIVE FEE  

Some may not qualify for the reduction and will pay the higher administrative fee.  Individuals who qualify but cannot demonstrate eligibility for either the First Tow or Low Income reduction will pay a higher administrative fee.

Some persons may demonstrate eligibility for the First Tow reduction but be unable to demonstrate eligibility for the Low Income reduction. Without acceptable proof of participation in an eligible low income program, only the First Tow reduction will be applied upon release of the vehicle.

Individuals who feel they qualify, but paid the higher administrative fee, may request partial reimbursement of the administrative fee.  See below.


REQUEST PARTIAL REIMBURSEMENT OF THE TOW ADMINISTRATIVE FEE

If you paid the full or higher administrative fee and feel you qualify for either or both the First Tow or Low Income reductions, fill out the online request form. You will receive an email from case-admin-sf@sfmta.com

All requests must be received within 30 days from the date of tow.