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Reduced Fees for First Time Tow and Low Income Individuals

BACKGROUND

Individuals may receive a reduction of the tow Administrative Fee if her or his vehicle was never previously towed by the SFMTA or SFPD or if the individual is low income.

Low income customers are also eligible for a special equipment fee waiver and up to 3 days of free storage.

The owner of the towed vehicle must be an individual.  All businesses, including partnerships, for-profit corporations, and nonprofit corporations are excluded from receiving a reduction in fees.


TOW ADMINISTRATIVE FEE SCHEDULE

 

ADMINISTRATIVE FEE FEE TO BE PAID
All Tows $283.75
First Time  $200.75
Low Income $0

*Low income individuals will be required to provide either a California State Medi-Cal or Electronic Benefits Transfer (EBT) card, or SFMTA Lifeline Card in-person at the time of tow or boot fee payment (fees may not be paid online).


REDUCTIONS MAY BE APPLIED WHEN PAYING YOUR TOW FEES

Qualified individuals will receive the First Tow reduction upon paying her or his tow fees and claiming the vehicle. Persons claiming a vehicle with multiple tow records may be required to provide California Department of Motor Vehicles (CA DMV) Certificate of Title HTVR10 to establish date of first ownership.

Qualified individuals who can demonstrate eligibility, will receive the Low Income reduction upon paying her or his tow fees and claiming the vehicle.  Eligible individuals may also receive up to 3 days storage and special equipment fee waivers. Individuals must provide a current card from one of the following programs to demonstrate eligibility:
   · CalFresh/SNAP
   · SNAP
   · SFMTA Lifeline

If you are unable to provide one of the above you can pay the tow fees in full and request a refund by filling out the online request form. Yoru will be required to upload your receipt and proof of eligibility. 

Reductions will be itemized on the tow receipt.  Check your receipt to verify whether you received the First Tow reduction or Low Income reduction for which you believe to be eligible.


REQUEST REIMBURSEMENT OF THE TOW ADMINISTRATIVE FEE

If you paid the full or higher administrative fee and feel you qualify for either or both the First Tow or Low Income reductions, fill out the online request form. After completing the form you will receive a corfirmation email and further details from case-admin-sf@sfmta.com

All requests must be received within 30 days from the date of tow.