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Reduced Fees for First Time Tow and Low Income Individuals

BACKGROUND

Eligible low-income vehicle owners will receive an administrative fee waiver and, if applicable, up to three calendar day storage and a dolly fee waiver.

Individuals whose vehicle has never been previously towed by the SFMTA or SFPD will receive a first-time tow reduction of the administrative fee.

The owner of the towed vehicle must be an individual. All businesses, including partnerships, for-profit corporations, and nonprofit corporations are excluded from receiving a reduction in fees.

 


TOW ADMINISTRATIVE FEE SCHEDULE

ADMINISTRATIVE FEE FEE TO BE PAID
All Tows $283.75
First Time  $200.75
Low Income* $0

*Low income individuals will be required to provide ONE of the following:

  • California State Medi-Cal
  • Electronic Benefits Transfer (EBT)
  • CalFresh/SNAP
  • Healthy SF
  • SSI – Supplemental Security Income, or
  • SFMTA Lifeline

REDUCTIONS MAY BE APPLIED WHEN PAYING YOUR TOW FEES

No reductions are available without proof of eligibility. Qualified individuals who submit proof of eligibility will automatically receive the reduction upon paying the tow fees and claiming the vehicle. Persons unable to provide proof of eligibility, must pay the tow fees in full.

Reductions are itemized on the tow receipt. Check your receipt to verify whether you received the first-time tow or the low-income reduction.


REQUEST REIMBURSEMENT OF THE TOW ADMINISTRATIVE FEE

If you paid the full or higher administrative fee and feel you qualify for a first-time tow or low-income reduction, fill out the online request form to request partial reimbursement as applicable to your case. You will be required to upload your receipt and proof of eligibility. After completing the form, you will receive a confirmation email and further details from case-admin-sf@sfmta.com.

All requests must be received within 30 days from the date of tow.