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Reduced Fees for First Time Tow and Low Income Individuals

BACKGROUND

Eligible low-income vehicle owners will receive

  • Administrative fee waiver (the tow fee is not waived)
  • Up to three calendar days storage waiver
  • Dolly or flatbed fee waiver

Individuals whose vehicle has never been previously towed by the SFMTA or SFPD will receive a first-time tow reduction of the administrative fee.

The owner (or renter) of the towed vehicle must be an individual. All businesses, including partnerships, trusts, for-profit corporations, and nonprofit corporations are excluded from receiving a reduction in fees.

 

TOW ADMINISTRATIVE FEE SCHEDULE

ADMINISTRATIVE FEE FEE TO BE PAID
All tows $298.75
First-time tow $211.25
Low-income $0

Low income individuals will be required to provide ONE of the following:

If you elect to use the Income Verification form, you must appear in person at HSA at 170 Otis Street, San Francisco.  An agent of HSA must certify eligibility for the form to be valid.

NO tax documentation will be accepted through the online request form.

For rented or leased vehicles, the rental or lease agreement must identify the rentor or lessee as the vehicle's driver.

First-time tow individuals will be required to provide DMV registration showing the first date of ownership of their vehicle.


REDUCTIONS MAY BE APPLIED WHEN PAYING YOUR TOW FEES

Qualified individuals who submit proof of eligibility will automatically receive the reduction upon paying the tow fees and claiming the vehicle.

No reductions are available without proof of eligibility. Persons unable to prove eligibility must pay all the tow fees in full.  Individuals may request reimbursement if eligibility can be proven within 30 days.


REQUEST REIMBURSEMENT OF CERTAIN TOW FEES

Reductions are itemized on the tow receipt. Check your receipt to verify whether you received low-income waivers or first-time tow reduction.

If you paid the full or higher administrative fee and feel you qualify for certain low-income waivers or a first-time tow reduction, fill out the online request form to request partial reimbursement as applicable to your case. You will be required to upload your receipt and proof of eligibility. After completing the form, you will receive a confirmation email and further details from case-admin-sf@sfmta.com.

All requests must be received within 30 days.