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Reduced Fees for First Time Tow and Low Income Individuals

BACKGROUND

Eligible low-income vehicle owners will receive
  • Administrative fee waiver (the tow fee is not waived)
  • Up to three calendar days storage waiver
  • Dolly or flatbed fee waiver
Individuals whose vehicle has never been previously towed by the SFMTA or SFPD will receive a first-time tow reduction of the administrative fee.

The owner (or renter) of the towed vehicle must be an individual. All businesses, including partnerships, trusts, for-profit corporations, and nonprofit corporations are excluded from receiving a reduction in fees.

Link at bottom of page.

 

TOW ADMINISTRATIVE FEE SCHEDULE

ADMINISTRATIVE FEE FEE TO BE PAID
All tows $298.75
First-time tow $211.25
Low-income $0

Low income individuals will be required to provide ONE of the following:

  • California State Medi-Cal
  • Electronic Benefits Transfer (EBT)
  • SFMTA Lifeline
  • Eligibility Letter from the Department of Homelessness and Supportive Housing
  • WIC benefits, OR
  • Fully completed Income Verification form to be submitted with the form below

If you elect to submit the Income Verification form, you must appear in person at HSA at 170 Otis Street, San Francisco.  The form must be certified by an agent of HSA and must be attached to the form below.  Incomplete submittals will be rejected.

NO tax documentation will be accepted through the SFMTA online form.

For rented or leased vehicles, the rental or lease agreement must identify the rentor or lessee as the vehicle's driver.

First-time tow individuals will be required to provide DMV registration showing the first date of ownership of their vehicle.


REDUCTIONS MAY BE APPLIED WHEN PAYING YOUR TOW FEES

No reductions are available without proof of eligibility. Persons unable to prove eligibility must pay the non-reduced fees.

Qualified individuals who submit proof of eligibility when paying the tow fees will automatically receive the reduction.


REQUEST REIMBURSEMENT OF CERTAIN TOW FEES (link to form)

Individuals who pay the non-reduced fees may request reimbursement if eligibility can be proven within 30 days.

The SFMTA tows vehicles in San Francisco only.  Reductions are itemized on the SFMTA receipt.  Check your SFMTA receipt to verify whether you received low-income waivers or the first-time tow reduction.

If you paid the full or higher administrative fee to the SFMTA and feel you qualify for certain low-income waivers or a first-time tow reduction, fill out the form below to request partial reimbursement as applicable to your case. You will be required to upload your receipt and proof of eligibility.

After completing the form, you will receive a confirmation email and further details from case-admin-sf@sfmta.com.  All requests must be received within 30 days.