Reports & Documents

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Report and Document Type

Reports And Documents

Percentage of Muni Passenger Service Reports addressed within timeliness standards

Reset to default view Export image Download displayed data in excel format Download complete/accessible data for this metric Objective Objective 4.3: Enhance customer service, public outreach, and...

Reports And Documents

Percentage of metered hours that meet parking occupancy targets

Reset to default view Export image Download displayed data in excel format Download complete/accessible data for this metric Objective Objective 2.3: Manage congestion and parking demand to support...

Reports And Documents

Emerging Mobility Services (EMS) collisions per 100,000 miles

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Reports And Documents

Agency fund balance ratio

Reset to default view Export image Download displayed data in excel format Download complete/accessible data for this metric Objective Objective 3.5: Achieve financial stability for the agency Metric...

Reports And Documents

Muni cost per unlinked trip

Reports And Documents

Muni farebox recovery ratio

Reports And Documents

Employee unscheduled absence rate

Reset to default view Export image Download displayed data in excel format Download complete/accessible data for this metric Objective Objective 4.1: Strengthen morale and wellness through enhanced...

Reports And Documents

Muni employee commendations to 311

Reset to default view Export image Download displayed data in excel format Download complete/accessible data for this metric Objective Objective 4.3: Enhance customer service, public outreach, and...

Reports And Documents

Percentage of Muni Passenger Service Reports responded to within timeliness standards

Reset to default view Export image Download displayed data in excel format Download complete/accessible data for this metric Objective Objective 4.3: Enhance customer service, public outreach, and...

Reports And Documents

Muni customer complaints per 100,000 miles

Reset to default view Export image Download displayed data in excel format Download complete/accessible data for this metric Objective Objective 4.3: Enhance customer service, public outreach, and...

Reports And Documents

Number of average weekday trips using Emerging Mobility Services (EMS)

Reports And Documents

1-29-19 MTAB Workshop Item 8 Goal 1

Supporting Documents

Slide Presentation PDF

Reports And Documents

1-29-19 MTAB Workshop Item 9 Goal 2

Supporting Documents

Slide Presentation PDF

Reports And Documents

1-29-19 MTAB Workshop Item 10 Goal 3

Supporting Documents

Slide Presentation PDF

Reports And Documents

1-29-19 MTAB Workshop Item 11 Goal 4

Supporting Documents

Slide Presentation PDF

Reports And Documents

Strategic Plan Progress Report – FY 2018 Year-End

Strategic Plan Progress Reports measure the SFMTA's progress toward meeting its goals, including Service Standards mandated by Proposition E, and are delivered monthly to the SFMTA Board's Policy and...

Supporting Documents

Strategic Plan Progress Report – FY 2018 Year-End

Reports And Documents

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Reports & Documents

Percentage of Muni Passenger Service Reports addressed within timeliness standards

Percentage of metered hours that meet parking occupancy targets

Emerging Mobility Services (EMS) collisions per 100,000 miles

Agency fund balance ratio

Muni cost per unlinked trip

Muni farebox recovery ratio

Employee unscheduled absence rate

Muni employee commendations to 311

Percentage of Muni Passenger Service Reports responded to within timeliness standards

Muni customer complaints per 100,000 miles

Number of average weekday trips using Emerging Mobility Services (EMS)

1-29-19 MTAB Workshop Item 8 Goal 1

1-29-19 MTAB Workshop Item 9 Goal 2

1-29-19 MTAB Workshop Item 10 Goal 3

1-29-19 MTAB Workshop Item 11 Goal 4

Strategic Plan Progress Report – FY 2018 Year-End

Agency resource consumption

Workplace injuries per 200,000 hours

Collisions per 100,000 miles

SFPD-reported Muni-related crimes per 100,000 miles

Muni cost per revenue hour

Traffic Fatalities

Customer rating: Feeling safe and secure on Muni

Sustainable transportation mode share

% of metered hours that meet parking occupancy targets

Customer rating: Overall customer satisfaction with paratransit services

Customer Rating: Overall Customer Satisfaction with Muni

Customer rating: Muni communication with riders

Employee rating: My concerns, questions, and suggestions are welcomed and acted upon quickly and appropriately

Employee rating: Overall employee satisfaction