Contact Us

We welcome your feedback and questions.


  • Contact the San Francisco Customer Service Center

    • Open 24 hours a day every day of the year including all holidays

    • Call 311

    • Outside San Francisco, call 415.701.2311

    • Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지 원 / Libreng tulong para sa wikang Filipino / การช่วยเหลือทางด้านภาษาโดยไม่เสียค่าใช้จ่าย / خط المساعدة المجاني على الرقم

  • If a page on the website directs you to call a different number, please call that number.

    • Other SFMTA phone numbers are generally only available during their normal business hours.



To make sure your message is directed to the right people, scan through the list below. These links go to the San Francisco 311 Customer Service Center, where your feedback is logged and referenced. Once submitted, your concerns and comments will receive better review, direction and resolution. In addition, you'll always be able to get back in touch with us using your reference number.

File a claim

How to file a claim

Public Records Requests

How to file a Public Records Request

Public Records Request Center


Here's the place to provide feedback. We appreciate questions and concerns or ideas on how we can do better. 

Information to Include in Muni Feedback

Give Muni a compliment!

Do you want to follow up on a service request?

Lost and Found

Did you lose something on Muni?

Did you leave something in a taxi?

Transit shelter maintenance

Request transit shelter / transit platform cleaning

Report damaged shelter, includes broken glass or other potential hazards

Report graffiti on a transit shelter

Muni Forward

Feedback on Muni Forward projects & proposals


Parking enforcement concerns

Parking meter card or parking card online purchase problems

Questions about or report damage to parking meters

Questions and comments about on-street parking

Parking garages and lots general feedback

Tickets and Citations

Having trouble with the parking ticket payment website?

Want to know the status of a citation protest?

Tickets and citations general questions and feedback


Questions about Residential Parking Permits

Do you need a DMV abstract to register your vehicle?

What is the status of my permit application/renewal? (Allow 21 days from mail date for processing)


Title VI Discrimination Complaints


Send a compliment or comment

File a complaint

Report an unpermitted cab / town car


Bicycle general requests and information

Request a sidewalk bicycle rack

Request a Bike Sharing location

Report a Damaged Bike Rack

Traffic and Streets

Report faded curbs, crosswalks or pavement lines (includes graffiti on painted curbs)

Report traffic or parking public property signs needing repairs or cleaning

Request an Accessible Pedestrian Signal

Request a New Color Curb

General Traffic-related concerns and feedback

Report excessive traffic noise

Commuter Shuttle program

Commuter Shuttle Program or Vehicle feedback

SFMTA Employee feedback

Submit a compliment for a Muni employee (operator, station agent, custodial or maintenance staff)

Submit a complaint against a Muni employee (operator, station agent, custodial or maintenance staff)

Submit feedback about a Parking Control Officer

Submit feedback about SFMTA Customer Service Center employee

Submit feedback about a non-Muni SFMTA staff member


Send a message to the webmaster

Not sure what to do?

If you don't see a feedback category that meets your needs, please call 311 (415.701.2311 outside SF).