We welcome your feedback and questions.
Contact the San Francisco Customer Service Center
Open 24 hours a day every day of the year including all holidays
Outside San Francisco, call 415.701.2311
Free language assistance / 免費語言協助 / Ayuda gratuita con el idioma / Бесплатная помощь переводчиков / Trợ giúp Thông dịch Miễn phí / Assistance linguistique gratuite / 無料の言語支援 / 무료 언어 지 원 / Libreng tulong para sa wikang Filipino / การช่วยเหลือทางด้านภาษาโดยไม่เสียค่าใช้จ่าย / خط المساعدة المجاني على الرقم
If a page on the website directs you to call a different number, please call that number.
To make sure your message is directed to the right people, scan through the list below. These links go to the San Francisco 311 Customer Service Center, where your feedback is logged and referenced. Once submitted, your concerns and comments will receive better review, direction and resolution. In addition, you'll always be able to get back in touch with us using your reference number.
File a claim
How to file a claim
Public Records Requests
How to file a Public Records Request
Public Records Request Center
Here's the place to provide feedback. We appreciate questions and concerns or ideas on how we can do better.
Information to Include in Muni Feedback
Give Muni a compliment!
Do you want to follow up on a service request?
Lost and Found
Did you lose something on Muni?
Did you leave something in a taxi?
Transit shelter maintenance
Request transit shelter / transit platform cleaning
Report damaged shelter, includes broken glass or other potential hazards
Report graffiti on a transit shelter
Feedback on Muni Forward projects & proposals
Parking enforcement concerns
Parking meter card or parking card online purchase problems
Questions about or report damage to parking meters
Questions and comments about on-street parking
Parking garages and lots general feedback
Tickets and Citations
Having trouble with the parking ticket payment website?
Want to know the status of a citation protest?
Tickets and citations general questions and feedback
Questions about Residential Parking Permits
Do you need a DMV abstract to register your vehicle?
What is the status of my permit application/renewal? (Allow 21 days from mail date for processing)
Title VI Discrimination Complaints
File a complaint
Report an unpermitted cab / town car
Bicycle general requests and information
Request a sidewalk bicycle rack
Request a Bike Sharing location
Report a Damaged Bike Rack
Traffic and Streets
Report faded curbs, crosswalks or pavement lines (includes graffiti on painted curbs)
Report traffic or parking public property signs needing repairs or cleaning
Request an Accessible Pedestrian Signal
Request a New Color Curb
General Traffic-related concerns and feedback
Report excessive traffic noise
Commuter Shuttle program
Commuter Shuttle Program or Vehicle feedback
SFMTA Employee feedback
Submit a compliment for a Muni employee (operator, station agent, custodial or maintenance staff)
Submit a complaint against a Muni employee (operator, station agent, custodial or maintenance staff)
Submit feedback about a Parking Control Officer
Submit feedback about SFMTA Customer Service Center employee
Submit feedback about a non-Muni SFMTA staff member
Send a message to the webmaster
Not sure what to do?
If you don't see a feedback category that meets your needs, please call 311 (415.701.2311 outside SF).