SFMTA Customer Service Center

The SFMTA Customer Service Center is located on the street level of 1 South Van Ness Avenue, the SFMTA's offices. It has a separate 11 South Van Ness Avenue entrance, which is to the right of the office entrance

In-person services

On-line services:

If you are having difficulty with any of the above on-line transactions, please contact the San Francisco 311 Customer Service Center.

Payment Types Accepted :

    Visa, MasterCard, personal checks and cash are accepted at the SFMTA Customer Service Center.

    Phone services

    Pay citation by phone. 415.701.3099 or 1.800.531.7357

    See also

    The San Francisco 311 Customer Service Center provides SFMTA and other information over the phone or the web


     8 a.m. to 5 p.m., Monday through Friday

    The Customer Service Center is closed on the following holidays:

    01/02/2017 New Year's Day Observed
    01/16/2017 M.L. King Day
    02/20/2017 President's Day
    05/29/2017 Memorial Day
    07/04/2017 Independence Day
    09/04/2017 Labor Day
    10/09/2017 Columbus Day
    11/10/2017 Veteran’s Day
    11/23/2017 Thanksgiving
    11/24/2017 Thanksgiving Observed
    12/25/2017 Christmas 

    Accessibility Information

    • Wheelchair access from street
    • Automatic doors

    Parking Garages