Traffic Fatalities
Muni employee commendations
Mean Distance Between Service Interruption (MDBSI)
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Value Resiliency: A transportation...
Operational availability of elevators & escalators at muni stations
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Value Accessibility: Focus on...
Percentage of scheduled Muni service hours delivered
SFPD-reported Muni-related crimes per 100,000 miles
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Value Safety: Streets and...
Muni ridership: average weekday ridership
Muni Ridership by Route
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Percentage of streets-related customer requests addressed within timeliness standards
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Value Accountability: Responsible...
Muni customer complaints per 100,000 miles
Percentage of Muni customer feedback cases addressed within timeliness standards (28 business days)
Average weekday taxi trips
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Objective Enhance and expand...
Collisions per 100,000 miles
Paratransit on-time performance
Muni On-Time Performance
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Value Service Quality: Convenient...
Agency waste diversion rate
Community rating: Feeling of being informed about SFMTA projects
[tableau://transtat.sfmta.com/t/public/views/Communications/FeelingofbeinginformedaboutSFMTAprojects?:embed=y&:display_count=no,//transtat.sfmta.com/t/public/views/Communications...
Customer rating: Overall customer satisfaction with Muni
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Value Trust: Strengthening...
Muni mean distance between failure
Percentage of eligible population utilizing free or discounted Muni fare programs
Customer rating: Feeling safe and secure on Muni
Transportation sector carbon footprint (metric tons CO2e)
Workplace injuries per 200,000 hours
Agency resource consumption
Employee rating: Overall employee satisfaction
SFMTA Strategic Plan 2021-2024
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Vision Zero SF Action Strategy: 2021-2024
Traffic fatalities in Communities of Concern
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Objective Objective 3.1: Use...
Percentage of Muni bus trips over capacity during AM/PM peak (Achieved Metric)
Travel Decision Survey 2021
The SFMTA's biennial Travel Decision Survey measures the percentage of travelers using a particular type of transportation to track progress towards the transportation mode share objective in the...