FINAL UPDATE: IB/OB #FMarker cleared at Market & Fremont. Regular service resuming. Expect residual delays. (More: 32 in last 48 hours)

SFMTA Taxi Services


Starting April 1, 2022, the Taxi Customer Service Window no longer requires appointments. 

NEW TAXI DRIVERS – Complete the Online Training to become a Taxi Driver before coming to the Taxi Customer Service Window.

Face coverings are required for taxi drivers and customers.

    Before Arriving at 1 South Van Ness – COVID Reminders

    • If you are feeling ill, you may not come to the Taxi Customer Service Window; you must reschedule your appointment.
    • Face coverings over the nose and mouth are required
    • Physical distancing is required. Follow floor markings while you are waiting in order to maintain distance.
    • Please wash or sanitize your hands before and after your visit to the SFMTA.

    Taxi Services Window Hours

    Monday-Friday from 9:00 A.M. – 12:00 P.M. and 1:00 P.M. - 5:00 P.M.
    Closed on Federal Holidays

    If you have any questions, please contact our office at 415-646-4400 or

    We look forward to working with you.


    Taxi Customer Services Team
    1 South Van Ness Avenue, Floor 7
    San Francisco, CA 94103

    Mission Statement

    To promote a vibrant taxi industry through intelligent regulation, enforcement and partnership. We champion:

    • Public Safety
    • Outstanding Customer Service
    • Economic and Environmental Sustainability
    • Accessibility