UPDATE: 15 Reroute Change - OB 15: Oakdale-Griffith-Quesada-Keith-Palou. IB 15: Palou-Keith-Quesada-Griffith-Oakdal https://t.co/j3lvsHWxNX (More: 28 in last 48 hours)

SFMTA Taxi Services


The Taxi Customer Services Window is open for limited services beginning September 17, 2020 by appointment only.

By appointment only:

  • Customers will be allowed up to the Taxi Customer Service Window on the 7th floor of 1 South Van Ness by appointment only.
  • You must contact SFTaxi@sfmta.com or 415.646.4621 to make an appointment.
  • You will not be allowed into the building without an appointment.
  • NEW TAXI DRIVERS – Complete the Online Training to become a Taxi Driver before attending your appointment.

The following actions are in place until further notice due to the Public Health Order:

Effective April 17 at midnight, face coverings are required for taxi drivers and customers.

    Before Arriving at 1 South Van Ness – COVID Reminders

    • If you are feeling ill, you may not come to the Taxi Customer Service Window; you must reschedule your appointment.
    • Face coverings over the nose and mouth are required
    • Physical distancing is required. Follow floor markings while you are waiting in order to maintain distance.
    • Please wash or sanitize your hands before and after your visit to the SFMTA.

    Taxi Services Window Hours

    Monday-Friday from 9:00 A.M. – 12:00 P.M. and 1:00 P.M. - 5:00 P.M.
    By appointment only. Closed on Federal Holidays

    If you have any questions, or to make an appointment, please contact our office at 415-646-4400 or SFTaxi@sfmta.com.

    We look forward to working with you.


    Taxi Customer Services Team
    1 South Van Ness Avenue, Floor 7
    San Francisco, CA 94103

    Mission Statement

    To promote a vibrant taxi industry through intelligent regulation, enforcement and partnership. We champion:

    • Public Safety
    • Outstanding Customer Service
    • Economic and Environmental Sustainability
    • Accessibility