The SFMTA COVID-19 page has the latest service and citation information. / La página SFMTA COVID-19 tiene la información más reciente sobre los servicios de tránsito y las citaciónes. / 瀏覽SFMTA COVID-19網頁,了解最新客運及罰單信息 / Ang pahina ng SFMTA COVID-19 ay may pinakabagong impormasyon sa serbisyo at pagbanggit.
Taxi drivers and companies, please also see the COVID-19 Developments & Updates for Taxi Industry page.

SFMTA Taxi Services

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Starting April 1, 2022, the Taxi Customer Service Window no longer requires appointments. 

NEW TAXI DRIVERS – Complete the Online Training to become a Taxi Driver before coming to the Taxi Customer Service Window.

Face coverings are required for taxi drivers and customers.

Before Arriving at 1 South Van Ness – COVID Reminders

  • If you are feeling ill, you may not come to the Taxi Customer Service Window; you must reschedule your appointment.
  • Face coverings over the nose and mouth are required. 
  • Physical distancing is required. Follow floor markings while you are waiting in order to maintain distance.
  • Please wash or sanitize your hands before and after your visit to the SFMTA.

Taxi Services Window Hours

Monday-Friday from 9:00 A.M. – 12:00 P.M. and 1:00 P.M. - 5:00 P.M.
Closed on Federal Holidays

Monday through Friday, except Federal Holidays.


The new hours will take effect on Monday, June 24, 2024.
Open: 9:00 am to 11:45 am
Closed: 11:45 am – 1:15 pm
Open: 1:15 pm – 5:00 pm


If you have any questions, please contact our office at 415-646-4400 or

We look forward to working with you.


Taxi Customer Services Team
1 South Van Ness Avenue, Floor 7
San Francisco, CA 94103

Mission Statement

To promote a vibrant taxi industry through intelligent regulation, enforcement and partnership. We champion:

  • Public Safety
  • Outstanding Customer Service
  • Economic and Environmental Sustainability
  • Accessibility