Commuter Shuttle Program, 2016-2017

Project Overview

Photo of commuter shuttle picking up passengers.

The SFMTA’s Commuter Shuttle Program provides permits to eligible commuter shuttle operators to use a designated network of stops in San Francisco. The program minimizes impacts of commuter shuttles while supporting their beneficial operations and reducing single-occupancy vehicle (SOV) commuter trips. The program will run from April 2016-March 31, 2017 and will inform a longer-term program.

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Project Details

The number of privately operated shuttles in San Francisco has grown rapidly in recent years and growth is expected to continue into the foreseeable future.  Shuttles support local San Francisco and regional goals by decreasing single occupancy vehicle (SOV) trips, vehicle miles traveled (VMT), and private vehicle ownership, while encouraging walking and transit use.

The SFMTA conducted an 18-month pilot (August 2014-January 2016) to test sharing designated Muni zones with eligible commuter shuttles that pay a fee and comply with permit terms. Find the Pilot Evaluation Report here. Informed by the pilot, the current program will run from April 2016-March 31, 2017 and will lead to a longer term program.


The 2016-2017 program involves the following characteristics:

  • A network of up to 125 shared Muni and shuttle, or shuttle only, stop locations
  • Shuttle service providers apply for a permit to use network, and pay a fee for permit
    • Permit fees will recover SFMTA's costs for program
  • Permittees are responsible for ensuring that their operators comply with agreed-upon operating guidelines
  • Shuttles must display permit placards on four sides of vehicle and display a “how is my driving?” sticker
  • The program is enforced by SFMTA Parking Control Officers and Muni Inspectors
  • Permittees are required to share data on operations with the SFMTA, following specifications established by the SFMTA
  • Permittees must establish a Service Disruption Prevention Plan

See the Commuter Shuttle Program FAQ for more details.

  • Clear and enforceable guidelines for shuttle loading and unloading
  • Improved safety in shuttle interactions with other users
  • Positive partnership between City agencies and private sector transportation partners
  • Reduce vehicle miles traveled (VMT) and associated emissions and congestion
  • Keep larger shuttles on designated arterials and off smaller streets
  • Prevent Muni service disruption and other impacts to the transportation system



Contact Alex Jonlin for more information about permits.


Commuter shuttle operators pay $7.31 per stop event in order to load and unload in designated shared Muni zones or commuter shuttle-only white zones. Fees go to pay for administration of the program, including a dedicated team of enforcement officers. 


The Commuter Shuttles Program requires collaboration between various divisions within the SFMTA, including: Transit Service Planning, Transit Operations, Parking, Finance, and Enforcement. This program was informed by the San Francisco County Transportation Authority’s 2011 Strategic Analysis Report on the commuter shuttle sector and the Commuter Shuttle Pilot Evaluation Report.

Private sector partners include shuttle service providers, and employers and institutions that sponsor shuttle service.


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We will send you e-mail or SMS updates whenever the following are posted for the Commuter Shuttle Program, 2016-2017:

  • Upcoming meetings
  • Project updates

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