Free language assistance is available. For assistance, please call ☎ 311 (Outside SF 415.701.2311; Teletypewriter 415.701.2323). A 311 staff member can provide more information.
Important
To request a Hearing (Level 2 Protest) for a Speeding Ticket in person, the following are required:
- Receive results in the mail from a completed Admin Review (Level 1 Protest)
- Within 21 days of receiving the results:
- Start the Hearing (Level 2 Protest) process by following the instructions below.
- Pay the fine shown on the ticket(s), or submit the low-income discount form for approval to waive the payment.
Reminder: You must complete a Admin Review (Level 1 Protest) and receive results in the mail before starting the hearing process. There is no way to skip the Admin Review.
Instructions
Go to the SFMTA Customer Service at:
Note: The Customer Service Center is closed on federal and state holidays
SFMTA Customer Service
11 South Van Ness Ave
San Francisco, CA, 94103
Services Offered
- Ticket Fine Payment by debit/credit card, check, or money order.
- Low-Income Discount Form support and/or approval for a payment waiver.
- Schedules same-day, in-person hearing with the Hearing Officer. No appointment is necessary.
- Customer Service does not schedule phone or video hearings.
Important
- Twenty-one (21) days after the Admin Review (Level 1 Protest) results mailing date, Customer Service will not schedule the in-person hearing
- For phone or video hearings, hand deliver a completed Hearing Request Form
- For written hearings, hand deliver a completed Hearing Request Form or submit online at www.violationinfo.com.