Reminder: In observance of the #Thanskgiving holiday there will be no real-time monitoring of this account today . https://t.co/PQ25cMd1Fn (More: 20 in last 48 hours)

Contact The Mobility Management Center

COVID-19 UPDATE

Effective Wednesday, March 18, 2020, the SF Paratransit Office will operate with limited capacity during regular business hours (Monday - Friday, 9:00 a.m. - 4:45 p.m.), and will do so until the Public Health Order is lifted. Teller window hours are subject to change, based on the dynamic nature of the situation.

During this time, reduced staffing will be available to accept cash payments for monthly taxi debit card allotments only.

For all other transactions, the following options are available:

  • Onboard SF Access
    • Pay cash for your trip ($2.50 exact change)
  • Phone at 415.351.7000
    • Add taxi value or purchase SF Access coupons with a credit card
    • Any questions/concerns/complaints/commendations
  • Online
  • Mail addressed to SF Paratransit, 68 12th Street, San Francisco, CA 94103
    • Send us checks, completed applications, other paperwork

At this time, the SF Paratransit Office will NOT be able to accept paratransit applications, conduct appeals, host rider orientations, or issue ID cards in person until the Public Health Order has been lifted. Please see below for more information on how we can assist you over the phone or online during this time.

Fare Media Sales

Taxi Debit Card Value

  • Credit Card:  We ask that you utilize our SF Taxi Online service or call us by phone at 415.351.7000 to add value to your SF Paratransit taxi debit card. You may also mail us a check at 68 12th Street, San Francisco, CA 94103. 
  • Cash: The window will be open at 68 12th Street from 9:00 a.m. – 4:45 p.m. Monday through Friday.

SF Access Ride Coupons

  • Credit Card or Check: For SF Access tickets, you may also call us by phone with your credit card or you may send us a check, and we will mail your SF Access tickets to you.
  • Cash: Cash payment is accepted on board SF Access vans.

ADA Paratransit Eligibility Applications and Interviews

We will continue to accept applications for ADA Paratransit during this time of limited office capacity, by mail, fax, and email. Please refrain from coming into our office for an ADA eligibility application.  You may call us at 415.351.7000 to request that we mail one to you or you can go online to SFMTA.com/paratransit and download an application that you can print, complete and mail back to us.

Instead of conducting in-person interviews, all second-level eligibility assessments will be conducted through telephone interviews and through professional verifications with medical providers.

If you are already scheduled for an in-person interview, we will contact you. Please do not come to the office. If you have not heard from us, feel free to call 415.351.7000.

ADA Paratransit Eligibility Appeals

If you have filed an appeal to an eligibility denial and have a hearing scheduled, we will be calling you to reschedule for a hearing date after the Public Health Order is lifted.

Taxi Debit Card Photo ID Appointments – New and Lost Cards

If you ride the paratransit taxi program and need to come in for a photo ID appointment, it will be scheduled after the Public Health Order has been lifted. In the interim, you will be provided with a TEMPORARY debit card without a photo.

Report lost or stolen taxi debit cards by phone at 877.738.2941 or online at sfparatransittaxi.sfmta.com. New cards will be mailed to your home address.

New Rider Orientations

Until further notice, all SF Paratransit new rider orientation sessions held at our office are postponed.  All information that is normally provided at these sessions is available in our Riders’ Guides or online at SFMTA.com/paratransit.  You may call us at 415.351.7000 if you need further assistance as a new rider.

Filing Formal Complaints

Please refrain from visiting our office to register any formal complaints.  You may file a complaint by calling us at (415) 351-7000 or by emailing sfparatransit@sfparatransit.com.

SFMTA’s Mobility Management Center is located within the SF Paratransit Office. For older adults and people with disabilities, we are your one-stop information and referral center to help you make the best decisions for your travel needs. Here’s how to reach us:

Online

Availability: We will respond within 3 business days.

By Email

Availability: We will respond within 3 business days.

By Phone

  • 415.351.7053
  • TTY: 415.351.3942
  • Fax: 415.351.3134

Availability: Monday - Friday from 9:00 a.m. - 4:45 p.m. Closed on all major holidays.

By Mail

Mobility Management Center
68 12th Street, Suite 100
San Francisco, CA 94103-1297

If you are having difficulty reaching the Mobility Management Center, please contact SFMTA Accessible Services or the San Francisco 311 Customer Service Portal.