SF Paratransit Website Terms of Use

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About Us

SF Paratransit is a service of the San Francisco Municipal Transportation Agency (SFMTA). The service is currently managed by Transdev Services, Inc., under contract with the SFMTA.  Transdev, whose offices are located at 68 12th Street, Suite 100, San Francisco, CA 94103, provides SF Paratransit services through contracts with service providers working with the community.

SF Paratransit customer service may be reached at 415.351.7000 or by email at sfparatransit@sfparatransit.com.

Refund Policy

Refunds may not be processed via this website. However, refunds for unused items purchased on this website may be processed by the SF Paratransit office upon request. Please contact the SF Paratransit office at 415.351.7000 or sfparatransit@sfparatransit.com to request a refund.

Transaction Currency

All items sold within this website are priced in US Dollars only. Purchases may only be made in US currency.

Transaction Processing Time

Purchases are processed immediately after your payment is authorized.

Privacy Policy

This Privacy Policy outlines the types of information SF Paratransit and its vendors (“we” or “us”) may gather when an SF Paratransit customer (“you”) visit this website or when you access payment services at this website, as well as some of the steps we take to safeguard that information.

Information Collection

  • We do not collect personal information about you when you visit this website unless you choose to provide that information.
  • We may collect limited information that your browser makes available automatically whenever you visit a website, but that information is generally limited to the internet address of your computer or network, the date, time, and page you visited the website, your browser and operating system, and the referring page (the last webpage you visited before clicking on a link to this website). See the description of SF Paratransit’s use of Cookies, below.


  • SF Paratransit and its vendors, including vendors that provide customer payment services, may use "cookies" when providing online services, such as online payments.
  • The use of cookies is a standard practice among internet websites, and most internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. However, some features of this website may not function properly or may be impaired if the user rejects cookies.

Information Sharing

  • SF Paratransit does not give, share, sell, rent or transfer any personal information to third parties without your prior consent.

Site and Information Security

  • This website is secured by an encrypted connection SSL protocol.
  • We may monitor network traffic on our website to identify unauthorized attempts to upload or change information or to otherwise cause damage to those sites. By accessing the SF Paratransit website, you expressly consent to such monitoring.
  • We take appropriate security measures to protect unauthorized access, alteration or destruction of data.
  • SF Paratransit does not retain or track any personal information, including credit card or bank account numbers. Payment processing services may retain credit card or bank account numbers, but SF Paratransit does not have access to that information and is not responsible for its security. The security of credit card or bank account numbers and other confidential information that you provide to payment processing services is the responsibility of those payment services.

Policy Changes

Please note this Privacy Policy may change from time to time. We expect most such changes to be minor, but we will post those changes as they occur.


All editorial and creative assets on this website, including the code used to create web pages, are protected by US and international copyright laws. SF Paratransit and its vendors reserve all rights to this content.


You are prohibited from using any of the marks or logos appearing throughout this website without permission from the trademark owner, except as permitted by applicable law.