Effective April 17, 2020 at midnight, face coverings are required when taking public transportation, including paratransit, taxis, and shuttles.
SF Access Van Service
Paratransit service continues to operate as normal so that customers can travel for essential needs as defined by the Public Health Order. We ask riders to cancel any non-essential trips. If you are a paratransit customer and you need to cancel a previously scheduled SF Access trip, please call 415.285.6945 as soon as possible.
SF Paratransit Taxi
Taxis are considered essential and companies continue to provide service to the extent possible, under the Public Health Order. Please continue to call taxi companies for rides, although you may need to allow more time for your taxi to arrive.
Free Muni and Paratransit to COVID-19 Vaccine Appointments
Starting on Tuesday, February 23, 2021 Muni and Paratransit will be free for those going to get vaccinated for COVID-19. This includes trips in both directions and also provides a one-time allotment increase for those who use the Essential Trip Card. For more info, please read our recent blog post Free Muni and Paratransit to COVID-19 Vaccine Appointments.
Essential Trip Card
The Essential Trip Card helps seniors and people with disabilities pay for a taxi to complete an essential trip. If you are a senior or person with a disability, you can apply for the Essential Trip Card by calling 311 and mentioning the program.
SF Group Van Service
If your agency program is open and you have already scheduled a trip, SF Group Van service will still be provided. If you are a rider and need to cancel a trip on the same day, please notify the Group Van Office at 415.657.1927 and also notify your agency program provider directly.
Shop A Round
Shop A Round van and taxi services will continue to operate as normal.
Effective March 17, 2020 Van Gogh reservations and operations will be suspended for the duration of the Public Health Order.
San Francisco Paratransit (“SF Paratransit”) is a van and taxi program for people unable to independently use or access public transit because of a disability or disabling health condition. Since 1990, the Americans with Disabilities Act (ADA) has required all public transit agencies to provide paratransit services to eligible disabled people. Muni has provided paratransit services for more than 40 years. Muni contracts with a Paratransit Broker to manage the service and the Paratransit Broker contracts with van and taxi companies to provide transportation.
Service is provided everywhere within San Francisco, including Treasure Island. Our service also extends to the northernmost part of Daly City in San Mateo County and to the Marin Headlands on weekends (mirroring the Muni 76X-Marin Headlands line). If your origin or destination lies within either Daly City or the Headlands and you want to confirm it is within the service area, please contact the Mobility Management Center at 415.351.7053.
Once you are ADA-certified to use paratransit, you are also eligible to receive paratransit services in other cities and states. We suggest that prior to your trip you contact the transit agency in the city to which you are traveling. They will give you information about arrangements, fares, operating times, and schedules. Please note that SF Paratransit does not serve any Bay Area airports. See Regional Paratransit Connections for airport service.
As a visitor from outside the Bay Area, eligibility will be valid for up a total of 21 days in a rolling twelve-month period.Visitors are advised to call SF Paratransit at 415.351.7050 in advance of a visit to San Francisco. Visit our SF Paratransit Eligibility and Registration page for more information.