Eligibility and Registration
To be eligible for paratransit, you must be unable to use Muni’s accessible buses, trains, or streetcars some or all of the time, without the aid of another person. In addition, if you are unable to get to and from a bus or Metro stop or station, you may be eligible for paratransit. Guidelines for eligibility come from the Americans with Disabilities Act (ADA).
If you feel you are unable to independently use Muni or BART some or all of the time due to a disability, you may submit an application for ADA Paratransit service. To apply, you may:
Download and print the application in your preferred language:
Pick up an application at the SF Paratransit office (68 12th St.), Monday through Friday, 9:00 am to 4:45 pm. Closed on all major holidays.
Contact the Mobility Management Center or call 415.351.7000 to request an application. Applications are also available in accessible formats upon request.
Paratransit Eligibility for Visitors
ADA-certified persons who are visiting from outside San Francisco will be served by SF Paratransit. For more information, please call the Mobility Management Center (415.351.7053) in advance of your visit. For ADA-certified visitors from outside the Bay Area, eligibility will be valid for up to 21 days in a rolling twelve-month period. Visitors needing service for longer than 21 days will need to apply for Bay Area ADA Paratransit eligibility.
The SF Paratransit service provider (415.285.6945) will provide weekend paratransit service to newly arrived visitors, but visitors must contact the Mobility Management Center (415.351.7053) on the next business day to register for visitor services.
Paratransit Eligibility for Bay Area Residents
SFMTA’s Paratransit Program is part of the Bay Area’s Regional Eligibility Database (RED) program which means that ADA-paratransit eligible consumers may reciprocally use paratransit services in the nine county Bay Area, and are not considered visitors nor subject to visitor policies. Direct intercounty paratransit service is provided to the East Bay on East Bay Paratransit and to Marin County on Marin Access Paratransit. Some direct intercounty paratransit service is also provided to San Mateo County depending on the pick-up location in San Francisco. For intercounty trips, please contact paratransit services in our neighboring cities and counties or call the Mobility Management Center at 415.351.7000 for more information.