Goal 4: Create a workplace that delivers outstanding service.
Investing in the SFMTA workforce is a critical element to the overall achievement of the agency’s goals and objectives. When staff have the resources and tools to succeed, they can become more efficient, effective, and prepared to deliver services in support of all agency goals and objectives. These resources could range from physical safety equipment and project delivery process improvements, to new community engagement training courses and professional development programs. Together, they will create a solid foundation for the agency’s workforce and establish a baseline for how all teams work together, communicate, engage with the community, and more effectively and efficiently deliver projects and services.
You can track our progress in implementing these objectives by checking out the interactive dashboards for the performance metrics. As we develop the dashboards for the performance metrics outlined in the SFMTA Strategic Plan, they will be posted online there. In the meantime, full reporting on all agency metrics is available in the monthly Strategic Plan Progress Reports.